Never received the pomo earbuds either. Ordered in December 2022. It's now mid April 2023. I don't have the energy to deal w the runaround w Verizon. So many hoops to go through. Are they even worth it?
Hello, Chiklilleo! Thank you so much for reaching out us! We can still work on your promo! You just need to locate the order number which has the charge for the phone, and for the earbuds.
If your purchase was made online, you can reach us through chat, or via phone call to the 1-800-922-0204.
Here is the link with all our options to contact:
https://www.verizon.com/support/contact-us/
If your purchase was made at store, you only need to go directly at store, and they will correct your promo crediting the amount you paid for these earbuds. They'll only need, account number, order number and location code.
>Trish
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