Verizon is playing a fool. We as customers depend on them and then they don't have any proper representative support. Half of these people have no idea what they're talking about. I have been issued a e-gift $200 card twice and every time I check the balance it's showing zero. I cannot use it to do anything because it's useless. Every time I speak to someone they're giving me a number to call and I'm getting no one. This is ridiculous. What's the point of having you guys?
We are definitely disheartened to hear are feeling this way, I will be sending a Private Note in order to address your issues directly!
*Jorge
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