Lost Apple Watch on Trade in

ToddSnith926
Newbie

Hi, I sent in my old iphone and my wife's old apple watch for a trade in. I packaged them up in 2 different boxes along with 2 different shipping labels that were provided by Verizon.  Both boxes were delivered to Verizon, stated by each tracking #, but Verizon is saying they never received the apple watch.

 

No What?? 

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vzw_customer_support
Customer Service Rep

 

We definitely understand your concerns, and we would love to dive deeper. Sending you a Private Note right now.*Deanna

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