I would contact Verizon Wireless's Customer Support and have them look over the account to see what the cause of the problem is. 
I just got a new Verizon phone and activated it. I added money for the 50.00 prepaid plan. When I try to call any number it says can't make calls because there is a restriction on this account what do I do to change that?
I would contact Verizon Wireless's Customer Support and have them look over the account to see what the cause of the problem is.
Deelilla13, keeping you connected with your Prepaid service is always a must. For better assistance, contact our Prepaid team at 800-294-6804 between the following hours for better assistance.
Mon - Fri, 7 AM - 9 PM
Sat - Sun, 8 AM - 9 PM
JoseL_VZW
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