I brought my iPhone from AT&T to Verizon at the end of January. I clicked on the BYOD promotion, completed my order online, and never received any information on how to redeem. I called CS this morning and received the code I never got, but since its one week past my 30 days, I am out of luck on the promo.
I never received anything on this, how do I escalate so I don't lose out on my $500.
reevejf21, we're shocked that you've run into this situation. Whenever you do a rebate promotion, we always email you details surrounding what needs to be done. With it being this far outside of the time frame, there isn't much we can do. I have sent you a Private Note about this. Please meet us in the Private Note to continue. -Alicia
"We are shocked?" If you mean we are deviously cackling while petting a cat, I totally believe that. Add me to the list of people owed a rebate, but unlike the others, I'm not going to waste my time chasing 1 down. T-mobile offered to bail me out of my contracts to switch, say goodbye to 400 per month, all cuz you didn't want to pay 500 once
That is not the way we want you to feel, this is never the experience we want to provide, we have policies to follow when handling a rebate. Please, send us a private note, so we can check more information on your account. We are always here to help!
>Daniela
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