I have had the same issue and have been over looked by Verizon. I purchased an iPhone 14 pro max and was told I would get a 199$ rebate after 2 months. This was because I chose the beats fit pro as part of the deal going on. I was told I had to pay full price for the beats on the spot and 2 month later is would receive the rebate. That never happened and when I tried calling customer support, I got passed around and no one could help. They all recognized that the promotion was a thing but no one could help me get my rebate. I was on a recorded line when I purchase my phone and other accessories. This seems to be a trend by Verizon. I will post on public forums until this is resolved. I encourage anyone else to speak up because many people are not receiving rebates as well. I understand Verizon saves lots of money but it’s not ethically right to the customer to not hold up their end of deal.
Thank you for bringing this to our attention, Tk1670! We absolutely want to ensure you get any rebates that you are owed, and see that this gets resolved. We'd recommend reaching out to the Rebate Center department directly, so they can look into it's status and see why you haven't received it yet. They can be reached at 877-883-4908 and are open from 7am-12am EST on the weekdays, and 8am-12am EST on the weekends. *Matthew
I already did that a long time ago with no success. 11/27/2022 was the date I purchased the beats and I paid 234 after tax when I was supposed to only pay the tax in the end after receiving the rebate. But as soon as I made the purchase and agreed to the promo nobody honored it and nobody has been any help.
Tk1670, thank you so much for the update. We want to make sure that you can get the assistance that you need. I would love to get a fresh pair of eyes on the wireless account. I will be sending you a Private Note. Please respond to that message. Thank you.
-Kevin
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