Traded in 3 phones, confirmed eligibility with a rep, finalized contract, sent in phones, got a confirmation email for inspection passed and trade-in being approved for full amount. Trade in was applied to 2 phones only, called to resolve the issue, they confirmed the receipt and approval of the 3rd phone, promised to apply the trade-in credit starting from the next billing cycle, never happened. Spent hours on several chats and phone calls, it has been almost a year and I am still being overcharged monthly!
Is there even an email address to send the documentation that we have? It is impossible to handle this over the phone or chat.
Hello! I'm sorry to read that was not applied correctly your trade in offer, but I will gladly assist you. I will send you a private note to continue working.
>Karen
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