I am having trouble with Verizon refusing to give me my $200 giftcard for the promotion that they offered for people to switch over to Verizon. I bought a new phone with Verizon and switch over because of this promotion deal. Now that they have lock me in as a customer, they refuse to give me the $200 giftcard because they say I should have check my verizon app to redeem. I told them I have checked my verizon app, there was no promotion, second there was no email that sent to me to tell me to redeem anything. The person I spoke with even confirmed that there was no email sent to me to redeem anything for a giftcard and say that I should have check my verizon app. like I told him before, I do check and I do see anything for redeeming a gift card. He say he was not able to help me and he could only give me $100 bill credit and that was it. His attitude was either take it or you get nothing at all. I am not going to take that, the $200 giftcard was part of your promotion. how can you put something as part of your promotion to get customer to switch to Verizon and then take it back, that is unethical on Verizon part to do that to anyone. The principle of this is that, this is Verizon promotion and should honor it. The $200 giftcard I will spend it back on Verizon, verizon will get their money back because its a verizon giftcard, you can only spend it on Verizon, I am not understanding this why they refuse to give me my $200 giftcard that is part of their promotion deal. Talking to the Verizon rep, he was so rude, have a rude attitude once he got on the phone with me. his tone of voice was just rude doesn't sound genuine where he wants to help you in any way.
Hello, CaliGirl31, thank you for letting us know what happened with regard to your switcher rebate. Please know we are so glad you made the switch to Verizon and we're here to help turn this experience around for you. In order to best assist with your concern, I will be sending a Private Note.
-Lauren
I still haven't heard anything back from Verizon regarding this.
Kaylee, thanks for your time and patience. We apologize for the confusion as we sent a reply via our Secure Channel. Please reach out via Private Note for further details. ~Gilbert
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