I bought a new phone online and switched from another company. I was also promised $800 for the trade-in and a $200 switch rebate.
It has been an ABSOLUTE disaster. After 3 weeks (yes, THREE WEEKS) of pulling teeth to receive a trade-in box to be send my phone back (and over 4 hours on the phone with customer reps who literally told me a different story with each phone call), I went into the store and was able to send the phone back. I am still waiting to see if the $800 credit is received.
My current issue is the switch rebate. I submitted the rebate and received a notice that the rebate is invalid. I called again and was promised to get the problem solved. The customer rep said she would call me back in 30 minutes and never called back. I feel that Verizon is making this whole process so much more difficult than it needs to be and quite frankly, I feel lied to and extremely disappointed. If I do not receive the rebates soon, I will have to cancel within the 30 day window. I deeply regret switching to Verizon and I am making sure to tell everyone I know to not trust the shiny promotions they offer.
We would like to gather more details on the status of your rebates. Please meet us in Private Message or DM via Facebook/Twitter. We are here to help!
*Annette
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