I migrated 4 lines to Verizon on Jan 7th, 2025. As part of the promo I'm supposed to receive a $300 gift card which I submitted for via https://www.yourdigitalrebatecenter.com/#!/ but I was denied. Please help!
Thank you for the details el27. We will send you a private message to further assist.
~Ivone
Do you have a submission ID or a promo code by any chance?
~Ivone
Promo code 300CARTOFFER24
Tracking # 1075329985
They did this to me too as a Black Friday promotion. Then never sent me an email. I called customer service and they said it was a mistake and submitted the promotion for me, just for them to deny it. Almost feels like they don’t care to follow through on promotions because they got us into a 3 year contract we can’t get out of. I’m not happy, let me know if they actually help fix this. They will probably say they will, then submit it for it to be denied again 4 months later.
I have same issue and i think its just to lure the customer to sign up 3 years contract. Once you sign the contract , you're stuck. Its unethical to mislead people. Its verizon's mistake because they are unclear with their terms and you are the one who has to pay for ( 3 Years )
Hello PeerzadaShah. We want you to get the giftcard you are promised. I am sending you a private message so that we may further investigate.
-Erica
I am having the same issue. I signed up in December with the $300 gift card promotion. I called this past Thursday and was told they 'sent it to me but it bounced back'i confirmed my email, they said I will have it by Monday. I do not have anything. Not the person on the phone is saying I have to wait another 8 weeks and that they will only send $200.
We're sorry to read about the issue with your gift card. We're here to help. Is the offer for a new line? ~Pete
We are still with you, and wanted to see if you still needed assistance. If so, please let us know, we would love to help.
~Pam
Literally the same issue on my end. I was promised by the agent $100 gift card for the each of the 2 lines that I ported over (total: $200) in November. And promised to waive the cancellation fee. Every time I called they said to give it a few billing cycles for it to reflect. Just spent 2 hours on the phone with them, they said they were unable to find the promotion and that they can’t waive the cancellation fee fully anymore?! It’s crazy that I was lied to in order to sign the contract as long as I did it “through the agent” I feel cheated and believe the marketing was completely deceptive. The agent opened an online ticket - MR-897082687-W01 at the end of the call and it’s been forced to close twice and my issue is still not resolved. Ridiculous customer support from verizon - especially given that you have the information.
I have the exact same issue. Purchased a new line and iPhone on Verizon and was promised a $300 Gift Card. Gift card was denied with no explanation why. After repeated calls with Verizon support, a trip to the store, and two promises I would be escalated and contacted, I still have not heard from them nor have I received a gift card. The customer service has been horrible. Repeatedly have to explain the same details over and over to every rep I have spoken to. If nothing else, at least I know I am not alone in being devalued as a customer. Was anyone able to receive a resolution?
We never want to hear about a customer missing out on a promotion. I'm happy to help with anything I can. Sending a private note now
-Anthony
same here... Disgusted with their customer service and stuck for 3 years!
Hello Zanna64. We want to make sure you receive the promo that you qualify for. I will be sending you a private message.
-Erica
Chat service is the worst customer service i have ever experienced! They lie and then they just end the chat and you have to explain the issue all over again to another agent. Same issue 300 gift card denied, now agent stated offer ended in 12/24. And my gift card for 3 lines denied !
In Nov’24 I was offered $300 GiftCard if I ported out from TMoble to Verizon, took one of their highest paying plans and bought the IPhone 16 pro max with 3 years lock-in.
I fulfilled all the above criterion and signed the contract with Verizon. However, the $300 gift card has been consistently denied with no reason stated upfront.
I have been calling the customer support every other month and they keep putting in a new request leading to denials. Latest they offered me only $150 adjustment to my billing but not a gift card. And no real explanation for not honoring their $300 gift card.
I am disappointed in Verizon’s customer services resolution:
- the innumerable hours with customer service explaining my issue over and over again. They keep transferring calls, putting on hold, do not provide resolution and insist on giving them great ratings after the call
- false promises by the agent who sold me the phone (that I would be provided $300 gift card)
- incorrect advise by their technical expert resulting in the increase of my monthly billing when on international travel (they advised me to switch-on international roaming, so that I could use WiFi and confirmed that the international roaming was included in my plan). Alas, my billing increased and they would not reverse it even after numerous calls
I started my association with Verizon by being their FiOS customer through my company account. I liked their customer service and product. After a year or two I gathered the courage to switch my mobile connection from TMobile to Verizon, while continuing to be their FiOS customer even today.
Verizon, you seem to be losing face value, brand image, word of mouth and trust from your loyal customers.
Your loyalty means the world to us and we are concerned to learn about your recent experience. We'd like to review your situation a little closer. I'll be sendin you a Private Message, please reply to it, so we can get started.
~Maria
Thanks for reaching out, Maria. Have responded to the PM.
Just so everyone is aware and on the same page, customer service rep just repeated what I heard 2/3 days back. And mentioned the issue has been escalated to the leadership.
But no resolution to the $300 gift card issue. No rectifying the wrong sale made by the Verizon agent. and now, no response to if/how this issue can be escalated.
Can't believe this is another dead end!
I’m having the same issue, which is a shame because I was hoping to use it towards upgrading another line early. We have 7 lines total, and have been loyal customers for nearly a decade now. Very disappointed that they denied the offer I was entitled to.
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