$300 Gift Card

[jaychang88]

Recently, I signed up with Verizon and switched from T-mobile.  I have not received any details regarding the $300 gift card and its been nearly 2 weeks. 

Please advise on how I can redeem the card.

[vzw_customer_support]

We are here to support you. Sending you a private note now.

-Cryssie

[jaychang88]

I need additional support. I was informed it was required to click a link to join a secure chat to "authenticate" my account but I'm not getting any responses after doing so. Why is it this difficult to reedem a promotion that we were promised when placing our order?

[SynthpopAddict]

Hi, it's possible the link in the PM expired, because it has a time limit for you to respond.  Have you tried live chat while logged into My Verizon and type "live agent" so you can get a real person?

The Switcher Rebate you're talking about, I think it's always been around, at least as long as I've been participating in these forums.  The requirements are that you must port in from somewhere else and buy a qualifying new phone from Verizon.  There should be some kind of rebate code on your paperwork or receipt, which you enter into a website to claim the offer.  If you never got a code or it's coming back as invalid...might you have been signed up with some other offer?  Discounts and promos can't be combined, unfortunately.

[jaychang88]

Thanks for the reply. The promo gift card showed in my cart when placing the order which I did qualify for.  Interestingly, it does not mention anything about it  on the receipt.

[vzw_customer_support]

Hi jaychang88, we would love to help out with your rebate. Send us a Private Message so we can assist with the account. 

-Cynthia

[jaychang88]

Yes,  please provide assistance with the request

[TF1999]

I’m having the same issue as well, did you ever get your issue resolved? If so how? Thanks  🙂

[SynthpopAddict]

Per the CS rep's post earlier, try sending them a private message to ask about your Switcher Rebate.  You can PM anyone by clicking on their picture in one of their posts and using the "send message" button.  Or use live chat while logged into your My Verizon account and type "live agent" to get past the AI bot.

[vzw_customer_support]

I'm sorry to learn that you're still having issues with receiving a gift card, TF1999. I would be delighted to help. Can you tell me what qualifying purchase was made? What date was this purchase made on?

-Joseph