75"samsung tv offer

[Punzz]

Upgraded phone plan to ultimate and purchased s24 ultra through Verizon app. Been on the phone and chat with "Verizon reps". Keep trying to get somewhere on the samsung tv promo but dead ends everywhere. It's now been 11 days since I received the redemption email. I try to click link and it just takes me to my profile. No redemption tile exists. 

[vzw_customer_support]

Thank you for your efforts with trying ot get you promotion. Let's dive into this further, have these qualifications been met? 

An eligible Samsung smartphone must be active on eligible service for 30 days before the Samsung TV on us can be redeemed (WFG wait period). One Samsung TV per account.

• After the 30-day waiting period, customers have 60 days to redeem the Samsung TV, or no later than 5/8/25, whichever comes first.

-Melissa

[Punzz]

All qualifications have been met. 

[vzw_customer_support]

Thank you so much for checking back in. Let's get into your account to see if you're eligible for a ticket. Please keep an eye on your inbox so we can move forward with authentication. 

-Melissa

[Ckkjr]

I have the same issue, iv been verified, confirmed, and my email takes me to my account as well no Tv tile to redeem. 

[vzw_customer_support]

Ckkjr, we're here for you, and we'd love to provide you support with the submission for the promotion. We will send you a message to ensure we can validate your account and get more details.

-Art

[Nickedit32]

Same here haven't even got redemption email. It's been 6 weeks

[vzw_customer_support]

We're here to help with your offer. Is the offer showing on your My Verizon account? ~Peter

[jenartist]

This offer is a lie! One of the Verizon replies says you are only able to get the in stock tv! I am not due for my offer until 2/8/25, however Samsung.com chat told me the 75" is not even in stock! So basically all Verizon has to do is tell Samsung to say they are out of the 75" and we get screwed! I think I'll just return my phone and go to a legit company! By the way, the reviews on this tv are terrible.  It is a base model too. 

[RyHaf]

Do not even bother with Verizon customer service. They spent days trying to get answers from them...They finally tried to tell me that it would now be 60 days...That is when I had enough.  I filled a BBB and FCC complaint.  I also email Verizon Executive Relations at [email address removed per the Verizon Terms of Service] and explain my problem.  Two days later they emailed me a link to redeem whichever TV I wanted.  Do not waste anymore time with customer service.

[tjason359]

I bought a s24 ultra and upgraded my line on 12/2/24 and have not received any redemption codes for the  Samsung TV that I was promised with my purchase.

[vzw_customer_support]

Hello tjason359,

Have you check your email inbox and spam folder for the redemption email from us?

-Christopher

[tjason359]

Yes, I have. I've saved every email from Verizon since the day I purchased my new phone. 

[vzw_customer_support]

We're sorry your having issues with the promotion. Help is here! We will be sending over a private note, so we can take a look at this together. 

-Will

[vzw_customer_support]

Hi tjason359! To further assist with your redemption code, we will send you a private message. 

-Dee

[Svejmr22]

I made my upgrades on 11/30. I called customer service, they told me they didn't even see the TV promotion and told me to go check with the store. I went to the store, and they didn't know what to do. They were waiting to hear from a manager and said they would give me a call back. Still have not received a call back.

[vzw_customer_support]

Hey, Svejmr22, we want to make sure you're able to get that promo; we're sending you a Private Note to better assist. 

-Cait

[RyHaf]

I've been fighting for mine for 4 days now.  Im going to end up cancelling my account.

[Punzz]

They sent me a link to samsung website with a promo code. Finally have a forward move. It said I'll receive by march 04 idk why so long. 

[jenartist]

Out of stock of course! The tv value isn't even equal to the cost of the phone! It's very basic tv.

[Asanalex]

I'm in the same boat. I contacted customer support, and managed to get a "ticket" submitted, and haven' heard anything, since. HEY CUSTOMER SERVICE, GET ME MY TV!