On Black Friday 2024 I bought a Samsung Galaxy s24 ultra and I was given the opportunity to also get a tablet which I accepted for $10 more a month which actually ended up being $20, anyways also I had the choice between a smartwatch or a Xbox gift package of wireless headset a wireless controller and a $50 gift card for Xbox but they failed to ever give that to me I've called customer service 10 times I've made customer reports they always say they'll fix it in 3 to 4 days The last guy wanted me to pay for it and then credit my account which is not the promotion I accepted on Black Friday, it was an empty promise I no doubt and believe I will ever get the Xbox package Don't fall for Verizon's empty promises
We hate to see you are having trouble with a promotion. We are happy to take a look into it for you. Where did you purchase the samsung s24?
-Kristen
I also got lied to as well on a holiday deal . I was told if I added a line the phone was free so I did and now I am paying for a phone and a line I didn't really need. I have talked to multiple people to still have issues
Hi Ladybug4967, I truly want to apologize for any misinformation that may have been provided when initially processing your order. That is definitely not the intention nor the experience we wish our customers to have. If any of these concerns have not been properly addressed or resolved at this point, please respond to the private note we'll send to get started.
-Red
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