Black Friday business promotion 2023

Americas
Newbie

I see some business owners have experienced a problem with the Black Friday and Cyber Monday promotions in 2023. Our business accepted a promotion for existing customers in which we traded in 6 phone 11's to upgrade to iphone 13s which were to be without equipment charges.  We were required to agree to a 3 year contract.  

Verizon has failed to apply the promotional credit and continues to charges us $104 per month for equipment charges. Hours and hours of time has been spent.  One representative promises us they have submitted a promo correction that will resolve the issue (although I was told that same thing in January).  Another supervisor tells me they don't see a promotion as described at the time we submitted our order for phones.  

Really awful experience.

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vzw_customer_support
Customer Service Rep

Americas, we're truly sorry to hear that you've yet to see the trade-in promotions from fall of last year reflect on your account. We know it's important for you to receive the value of the offer you were qualified for. To confirm, is this in regard to a business account? If so, we'd recommend contacting the Business Team for further review at 1.800.922.0204 Mon-Fri 8:00AM - 8:00PM Local Time and Sat 8:00AM - 6:00PM ET Sun 8:00AM - 6:00PM MT

~Izzy

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