I received my offer to redeem my Free 65” Amazon Fire TV. The tile just takes me to Amazon’s website where I enter the given code at checkout. Amazon says the code is invalid. Please advise.
Having the same issue. I reached out to a rep for Verizon and she is helping me now. If I get an update I’ll post so you know what to do as well
Mslauurenn, we want to make sure that you're able to redeem the promotions you were qualified for. Were we able to assist you when you reached out? If not, please feel free to let us know here, and we'd be happy to help.
~Izzy
Did you get a resolution? I’m having the same issue and it’s not being resolved
I never did. Still no progress. This is ridiculous.
Oh, no! We know the importance of managing your account, especially when it comes to your offers. Verizon is here to help.
For more promotional details, check out our FAQs: http://spr.ly/66059i2oW.
We sent you a Private Message. Please review a your earliest convenience.
~Gilbert
Nope but I found a lady that speaks English and actually wants to help and once I get the code I don’t mind letting you know as well
My tile for the Amazon fire tv offer is on my account but when I click on it I get routed to Amazon and it says I owe $627. The one time it did show a code it was way too long to be used on Amazon. So how do i get the tv offer if the link won't work?
We're sorry to read about the issue with your offer. Are you able to see another code for redeeming this TV? ~Peter
There are no other codes. The codes we’re given are too long for Amazon. Can somebody PLEASE do something?
I am also having the same exact issue. Was on chat for hours with them Thursday and got absolutely nowhere with them. As a new mobile customer I am already extremely frustrated.
@timsterino wrote: I am also having the same exact issue. Was on chat for hours with them Thursday and got absolutely nowhere with them. As a new mobile customer I am already extremely frustrated.
This is not the experience we want for any of our customers. We are concerned to learn about your promotional experience and we are here to help. Can you share with us what eligible device and plan were purchased for this offer? The offer does require that service be maintained for 30 days prior to redemption, has it been longer than 30 days since the activation of your new services?
-Andi
I'm having the same issue. It always takes me to amazon , I add the tv to cart that shows up and then i add the promo code. Its too long, or amazon says its invalid.
mom2mel13, let's figure out what's going on with your Fire TV order. We're sending you a Private Message so we can gather more details.
~Jesse
ts been 8 days and I still haven't got this issued resolved.
Its been 8 days and I still haven't got this issued resolved.
I am having the same problem. The last representative “escalated the issue “. I am over 31 days, and the promo code I received is too long for Amazon. I took out the dashes, and tried so many different combinations- leaving off the last few characters, leaving off the first few character's, nothing works.
mmbwalt, let's make sure you're able to get your Amazon Fire TV. Please be on the lookout for a Private Message so we can beter help.
~Jesse
I’m having the same issue. Told to wait 30 days and I did. The code is not valid. This is frustrating. Even from setting up the phones this switch has been a headache.
Csassen, we want to help redeem your Amazon Fire TV. Please be on the lookout for a Private Message.
~Jesse
I am having the same issue, I spoke with multiple reps who “escalated” it multiple times. still nothing from Verizon. I originally got the email about my offer being ready to redeem back in June and still no resolution. I’m starting to think it’s a gimmick.
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