On October 28, 2023, I upgraded 3 Verizon phones on my family plan to the new i-Phone 15 +. I did this at my local Costco as they were offering a $100 Costco gift card for each phone upgrade. The only stipulation was I would not receive the three $100 Costco gift cards for 90 days, because there was a 90 day period where I could return the phones. That sounded reasonible, so I agreed.
I received the new i-Phones a few days later and mailed the old phones back to Verizon, where I was able to track the return and credit evaluation based on the conditions of the phones. Three months came and went by, and I didn't hear anything back.
On a recent trip back to my local Costco, in mid-February, I stopped at the Costco service desk and inquired about the three $100 Costco gift cards that were overdue that I was promised. (Note, the Verizon kiosk within my Costco was no longer there, replaced with an AT&T kiosk.) The Costco employee said this was a Verizon issue, not a Costco issue. However, he said he would reach out to Verizon and they would contact me to resolve my concern. I provided him my Costco membership info, my Verizon account information, as well as my email and cell phone number.
It's now a month later, and I have heard nothing from Verizon.
Who can I contact or connect with, to right this wrong? This has been a very frustrating process of finger pointing where the helpless consumer feels wrongfully ignored.
Hi, the Costco rebate takes a long time. Check the Announcements forum and look for the thread about the Costco rebate in there for more details. They don't start to even process the rebate until after 90 days, and then it can take up to 14 weeks after the 90 days, so can be very slow. The thread has the email address in it from which the rebate is issued. Some people had it go into their junk/spam email folder, so check there as well.
Verizon is saying this promotion is run through Costco.
Hello, Springdale-2715. Help is here as we can look into your Costco gift card promotion. I have sent you a Private Message for futher assistance.
-Natasha
I also need assistance with this process. I signed up to Verizon at my local Costco kiosk, in late December 2023. I was to receive a $350 Costco gift card for each line opened with Verizon. To date, I have not received anything. Please help.
Hi Turlock05, thank you for reaching out with your gift card concern. For public clarity we do want to let you know it's $250 not $350, but we'll be happy to check out what's going on. As we will need access to your account we will be sending a Private Message.
-Melissa
My apologies as this was a typing error.
Hi! I have the same issue. We got two new phones with new lines with Verizon on Dec 21, 2023 at a Costco store and we were promised 2x$250 e-gift cards after 90 days. Itโs been almost 5 months and we still didnโt receive those gift cards. Can you please help?
Thank you for reaching out about your Costco promotion, Ga1014, let's dive into this further. Have you had an opportunity to check your spam folder? Have you confirmed which email address is attached to the account?
-Melissa
Hello- I also need assistance with this process. I to signed up at my local Costco kiosk, in mid Dec. 2023. I was to receive 3- $100 Costco Gift cards. I not received anything to this date. Please help.
Hello. We are here to help with your promotion questions and concerns. Please tell us, have you received the confirmation email from Costco? Please check inbox and spam folder.
~Maria
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