The more I read, the more I know that this Costco card promise seems to be just that, a promise. We switched over last April with the promise that in 90 days we will get $250 Costco shop cards. It’s not November and we have yet to receive those cards. I called 611 and Verizon agent said, they have nothing to do with the promo, it’s Costco. I asked Costco, and they have no clue. So I went to the Verizon kiosk where we signed up and inquired as to how and why we have not received any sops card now that it’s more than 90 days. Verizon agent said that those digital cards would have been sent via email. We never got any. Zip. None. The agent took down my number but i doubt that he will call.
Hello, Razvangi, I'm sorry to hear you've been waiting for your Costco rebate. So we can best assist, we will be reaching out via Private Note.
-Lauren
Looks like I am another Costco rebate victim. It is well past day 90 and nothing. Switched 3 lines to Verizon from ATT due to ATT’s poor service and the $750 Costco rebate.
so far switching to Verizon has been a debacle
#baitandswitch
Hofff, we're sorry to hear that you're having problems with your Costco rebates and with the switch itself. We want to make sure we're taking care of every aspect of your switch over to us and we're going to do everything we can to help. We're going to send you a Private Note so we can gather more details.
~Jesse
I'm having the same issue here.
Hello, pb03, we want to help ensure that you are able to redeem your Costco Shop Card. So we can best assist, we will be reaching out via Private Note.
-Lauren
I am having the exact same problem with Costco $250 cards and Verizon $200 rebate cards. I never received the email for Verizon rebate cards, now that I’ve called them they said it’s passed the 60 days for redemption period. The person at the Verizon kiosk told me that it was going to take about 60 days for the email to arrive with the rebate codes. The customer representative I spoke with said that he can see all the emails I receive from Verizon and non of them included any codes, but that he can not reactivate the rebate cards. He also said that they have nothing to do with Costco rebate cards, and when I called Costco they told me to call Verizon. This is very fraudulent and I would like to see this being check by the authorities.
Having same issue. No rebate received
Hello, Kartikshrimankar, we want to help ensure you receive your Costco Shop Cards. Have you been able to check your spam folder to make sure they weren't delivered there by mistake?
-Lauren
can I get the number to get the Costco $250 shop card sent to my email ?
I have not received it either as I purchased new phone in August 2023
Hello, mehuljk. Help is here. I have sent you a Private Message for assistance.
-Natasha
Am having the same issue. Ported 5 lines in August and was promised Costco cards after 90 days. It’s been over 90 days now and no update. @@Verizon support team, Please reach out to me.
Thank you for reaching out about the Cotco$250 Shop Card. We know the Costco Shop Card is sent as an ecard within 2-3 weeks after the 90-day return policy has expired. What was the date of the port and smartphone purchases? Have you checked email and spam folder? Costco's email with the Digital Shop Card will come from costco@digitalshopcard.costco.com. We can definitely work with you to resolve all eligible Costco Shop Cards owes,
-Deb
I was told 14-16 weeks after the 90 days by another Deb. Which is correct?
I am having the exact same problem with Costco $250 cards and Verizon $200 rebate cards. I never received the email for Verizon rebate cards, now that I’ve called them they said it’s passed the 60 days for redemption period. The person at the Verizon kiosk told me that it was going to take about 60 days for the email to arrive with the rebate codes. The customer representative I spoke with said that he can see all the emails I receive from Verizon and non of them included any codes, but that he can not reactivate the rebate cards. He also said that they have nothing to do with Costco rebate cards, and when I called Costco they told me to call Verizon. This is very fraudulent and I would like to see this being check by the authorities. So frustrating!!!!
I am having the exact same problem with Costco $250 cards and Verizon $200 rebate cards. I never received the email for Verizon rebate cards, now that I’ve called them they said it’s passed the 60 days for redemption period. The person at the Verizon kiosk told me that it was going to take about 60 days for the email to arrive with the rebate codes. The customer representative I spoke with said that he can see all the emails I receive from Verizon and non of them included any codes, but that he can not reactivate the rebate cards. He also said that they have nothing to do with Costco rebate cards, and when I called Costco they told me to call Verizon. This is very fraudulent and I would like to see this being check by the authorities. This is crazy!!
I haven’t got mine either
Hey there, TonyJuanKenobi, we know it's important that you receive your Shop Card. When was your purchase made at Costco? Have you been able to double-check your spam folder?
-Lauren
I have not received my two Costco cards since trading in two phones at the verizion costco kiosk. Can you please message me on how to get them? Thank you
Hello Dsteiner95, thank you for reaching out to us. We're sorry you have not received your gift card. The gift cards are emailed by Costco directly. The Costco Shop Card will be delivered electronically to the email address on your VZW account from costco@digitalshopcard.costco.com. It is recommended to also check your spam folder for the email.
~Ivone
I Have had the same situation, switched service from T-Mobile to Verizon through Costco in August 2023. Still have not received the gift cards. It's 5 lines and total of $1250 value. This should not be so much of stress to follow thru.
Start a new topic or ask questions in the open forum.
