Hello.
Anyone know the best department to contact to discuss a deal to stay with Verizon. There are some great offers from the other carriers right now and I am all ready to switch but thought I'd try one last time with Verizon to see if I can stay.
Thank you.
Hello, Nearly20yearswithvzw, we appreciate your loyalty over the last two decades and I'm sorry to hear you're thinking about leaving. We're glad to help review deals and promotions. To best assist, I will be sending a Private Note.
-Lauren
What's with this "Private Note" business. There's a reason the question was asked on a "Public Forum"!!
A lot of times, customer service needs to access your account directly, in which case they send a private message with a link to do so.
Iโve had the same number for almost 20 years with Verizon my last 7 being on separated from the original account. I have had nothing but issues the last few weeks and am looking to switch as well can someone reach out to me ?
Hello. We wanted to check back with you to see if you still needed assistance. If so, please let us know. We would love to continue to help.
~Ivone
Anyone know the best department to contact to discuss a deal to stay with Verizon. There are some great offers from the other carriers right now and I am all ready to switch but thought I'd try one last time with Verizon to see if I can stay.
JDizzle79, we'd never want to lose one of our valued customers and we'd like the chance to help you make sure you're getting the best value. Please be on the lookout for a Private Message so we can help.
~Jesse
@Nearly20yearswithvzw Wondering how this turned out? I'm in the same boat
Hi
I did speak with someone who was more helpful then anyone I previously communicated with.
Unfortunately they didn't even meet me half way. I'm still mulling it over but with T-Mobile giving me the lower price for everything PLUS getting Netflix for free from them I am more then ahead of the game if I switch. Since I am in urban and suburban areas for the most part, and nearly everywhere you go has wifi, why stay?!?
Agreed, sounds like no reason to stay w/ Verizon. They say don't leave but give no incentive to stay.
I have 5 lines. 4 are upgrade eligible and the 5th will be eligible in Aug/Sept.
A couple of mos ago I tried to upgrade 2 of them to S23 Ultra. My acct had a deal for $5.55/mo for 36 mos with a $1000 trade-in credit. When I tried to place the order the site froze. The next day the deal wasn't in my acct. Via Chat I was told I never had that deal in the 1st place as the max trade-in offer has always been $800. I forwarded chat guy a copy of the order I tried to place. Still, he claimed it didn't exist and wouldn't honor it.
Ever since I've been eyeing their competitors, especially now that Verizon is no longer at Costco, which is where we always get our phones b/c of the extras they throw in. BJ's carries AT&T and had some very attractive offers, like $200 American Express gift card for each line I ported in.
Oh I have been there before and that is why I always ask for an email confirmation of whatever deal I get. I have had many past issues where they play the he said/she said game, but in the end it gets resolved.
I have noticed that Verizon has taken away lots of features from their chat function like getting a transcript emailed or being able to copy and paste the conversation. No doubt to make it harder to leave a paper trail. I was able to do a work around with taking screenshots so I can have it all if I need it.
It's just such a shame. I still have my very first phone I got when I joined and the paperwork for when I enrolled in the Regional Single Rate East 300 plan. I bet most folks working there now have no memory of that plan or how the services have changed.
Sad to go.
the2bobs, it'd be a shame to have you leave us without looking at a few things. Weโve sent a Private Note, so we can assist further.
-John
I have been with Verizon for a while now and my bill continually goes up. But the service isnโt that great in all areas. Thinking about switching over to TMobile to lower my monthly bill by $300. Verizon continues to raise my bill.
If your service is good, there's a saying: "If it ain't broke, don't fix it". Everything is costing more now, so why should telecommunications service be any different? I understand if the bill is putting too much a strain on your pocketbook, but you could try dropping some of the extra perks if you have any, or downgrading your plan, or switching to prepaid.
It's been a few months since I lurked at the other guys' forums, but they had plenty of threads about some promo or another not working too. And I don't recall seeing many responses from actual employees in their forums, so if you thought the stock responses from CS here was bad...
I have a similar issue with my ISP, who regularly advertises cheap deals for new customers, but I've been with them for almost 25 years and they never, ever offer me anything while my bill has been going up. Sure, I could switch to Verizon's home internet and pay less, but I pull 100s of gigs of data every month on my PC working a 2nd job, gaming, streaming TV shows, and being on forums, so it's worth it to pay the extra money for reliable, consistently fast data speeds.
I too am gonna have to leave the bill is getting crazy no more is based customer service I have had a billing issue since October and they can't seem to figure it out I have spent atleast 10 hours on the phone this company is really going down hill
cruehead We're sorry to read that you have not gotten the help you need with your billing after so long. We're here to help. We'll be sending a private message. ~Peter
Hi Pricedout! You have reached out to the right place. I get it, and no one likes seeing a price increase on their account. I have seen anything from electricity and water increase over the past year myself. We, Verizon, want to continue to invest and deliver the best experience and network you rely on every day. Letโs review your account to ensure you are getting the best value. Please reply to the private message that will follow to get started.
-Deb
They have no concern for customer retention. I have had an issue with my bill for 5 months, after HOURS and HOURS and rep after rep telling me on chat IN WRITING it has been resolved I still canโt get it fixed. Iโve been a loyal customer for years have never missed one payment and I have an order pending to have FiOS installed as well and they still refuse to help. Every time I get on Chat I am told that this time they will fix it ask for my information and then no one ever comes back to respond then when I say something it starts all over and Iโve done this just today alone six times. Since I have everything in writing I am shocked that this is how they will treat a customer. So they will be losing my business I donโt even care if I have to pay more elsewhere, I will not put up with this anymore.
Same. Was offered a great deal with another provider. Called Verizon last week, the rep offered me a loyalty discount since I have been with them for 18+years. Called back today to see when it would be applied and a different rep said there was no such discount. Keep in mind I was still going to be paying more than what Iโm being offered from competitor anyway. So much for rewarding loyalty. Being lied to is no way to do business. Looks like Iโll be moving onโฆ
Hello LT4VT, we're sorry to learn you're having issues with your account. We will be sending you a private message to further assist.
~Ivone
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