Like many others in this forum, I also have not been able to redeem the offer for a Samsung TV when bought a Galaxy S23 ultra in November and upgraded my telephone plan. Tried once via Chat and twice speaking to Verizon reps on the phone and they just can't fulfill Verizon promise. Every time they ask you to explain the whole thing to them and is just such a lack of respect to their loyal customers.
It feels like we have been fooled.
I am filing a complaint, returning the phone and ask to go back to my previous plan due to their false offers.
Does anyone knows where to file such complaint in Verizon?
Hi there GranKahuna! Your satisfaction is our top priority and I'm committed to resolving your issue. I will be able to help you with your complaint also. Can you give me all the details as to the steps you took to redeem your offer and the exact dates you made the purchase and tried to redeem it?
-Erica
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