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Device protection policy
XJ1
Enthusiast - Level 1
‎10-03-2023 01:33 PM

Hi,

I bought an iphone 14 with the promotion of $5/month with unlimited welcome plans. Within 2 weeks, the promotion changes to $0/month with unlimited welcome plans. Will Verizon do price adjustment in this case? How should I do it? Please let me know. Thanks,

XJ1

 

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vzw_customer_support
Customer Service Rep
‎10-03-2023 01:39 PM

Hello, XJ1, congrats on your new iPhone 14! We can certainly check to make sure we can honor the promotion protection for you. So we can best assist, we will be reaching out via Private Note.

-Lauren

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XJ1
Enthusiast - Level 1
In response to vzw_customer_support
‎10-03-2023 02:26 PM

Thanks for your quick response. I believe the price protection policy should not be different from return and rebuy with an restocking fee.  Hope you will have a better way to deal with the price protection. 

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