Free Samsung TV for you on us tile not showing in my Verizon app
SomethingWri
Enthusiast - Level 2

I purchased the Samsung Fold over 65 days ago, redeemed the Free Samsung TV offer, waited the 65 days required without returning device or cancelling service, got email stating I could now actually get the code for the free TV by logging into my account and choosing the "for you on us" tile.  The tile Is nowhere to be found and I really hope Verizon isn't making this difficult on purpose to not fulfill it's end of the bargain

94 Replies
Burnitdown
Newbie

Im having the same issues as the other people redeeming the s23 ultra promotion for the free tv

0 Likes
Ericreal07
Newbie

Need help for the tv bought  iPhone15max pro

I canโ€™t see were to redeem the tv

0 Likes
vzw_customer_support
Customer Service Rep

Hello, Ericreal07, we know it's important for you to be able to redeem your offer. So we can best assist, we will be reaching out via Private Message.

-Lauren

0 Likes
ccales
Enthusiast - Level 1

I am having the same issue. Contacted Verizon twice yesterday & no one can seem to find how I can redeemโ€ฆ very frustrated.

vzw_customer_support
Customer Service Rep

ccales, we want to make sure that you're able to redeem the promotions you qualify for. To better assist, we'll be sending a Private Note. 

 

~Izzy

0 Likes
J3R3M3
Enthusiast - Level 1

Same. Claimed. Waited 65 days. No email, no tile to claim. Just the tile telling me I can redeem it on August 28th.

On phone now 35 minutes, no progress. I'm a new customer and I'm pretty disappointed in the entire service and experience.

 

J3R3M3_0-1693350617333.jpeg

 

Get a Samsung TV, on us. Redeemable on Aug 28, 2023.

vzw_customer_support
Customer Service Rep

Hello J3R3M3, we're sorry you're having issues with your promotion. We will be sending you a private note to further assist. 

~Ivone

0 Likes
vzw_customer_support
Customer Service Rep

 

I hope you got the help you needed. If not please reach out to us. If you need another way to contact us. Check out this link: https://www.verizon.com/support/contact-us/#mobile -Joe

0 Likes
KcasHSV
Enthusiast - Level 1

Spent 30 minutes waiting for a representative who then couldn't find this offer, then transferred me to Promotions department, waited another 15 minutes for a live person. Finally came on line and said that they couldn't find the promotion and hung up on me. Very disappointed that Vetizon doesn't seem to be able to support this promotion. 

vzw_customer_support
Customer Service Rep

Hello, KcasHSV, we're happy to help ensure that you receive the promotion you are expecting. So we can best assist, we will be reaching out via Private Note.

-Lauren

0 Likes
Psychninja
Newbie

Hi, Im having the same problem. Can someone help me.

0 Likes
rmacbain1
Newbie

Having the exact same issue. 

0 Likes
vzw_customer_support
Customer Service Rep

Hello, rmacbain1, I'm sorry to hear you're having trouble redeeming your promotion. So we can best assist, we will be reaching out via Private Note.

-Lauren

0 Likes
vzw_customer_support
Customer Service Rep

Hello, Psychninja, we want to help ensure that you are able to redeem your Samsung Promotion. So we can best assist, we will be reaching out via Private Note.

-Lauren

0 Likes
andyhanser
Newbie

I have the same issue.  I called customer service and they emailed me different instructions that only work if you have Fios home internet, which I don't and isn't offered where I live.

I called a second time and they can't figure out why either so opened a ticket with support.  They did confirm I do qualify for the offer at least.

0 Likes
annjellicle
Enthusiast - Level 1

Same problem. I'm eligible for the free TV, got the email, but the tile doesn't show up in my account. Customer service told me a different way to get to it, and it does show up there, but the date on the tile is May 13, 2023 (a month BEFORE the promotion started) and now I can't redeem it because it thinks it's expired. And no one knows how to fix it. CS escalated, but then disappeared so who knows what's going on with it. And the CS thing is crashing now.

0 Likes
vzw_customer_support
Customer Service Rep

annjellicle, we definitely want to make sure that you're able to redeem the promotions you're eligible for. We'll be sending a Private Note for further review.

~Izzy

0 Likes
Majik1
Newbie

I am having the same issue. I received another email to claim the Samsung TV, but I can't find the "For you, on us" tile.

0 Likes
ashidrich
Enthusiast - Level 1

Same thing here!  They are giving me the run around.  They do not want to give it up I guess. 

0 Likes
vzw_customer_support
Customer Service Rep

ashidrich We want to take a look at your concern regarding the TV promo. We will be sending a private note. ~Peter

0 Likes
1STvCUSTOMER
Enthusiast - Level 2

The re fake customer service moderators

0 Likes