Has anyone fixed their NFL Sunday Ticket Redemption?
andrewwatts123
Enthusiast - Level 1

I've seen the issues, and I am experiencing the same thing.

Has anyone received any helpful resolution? 

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vzw_customer_support
Customer Service Rep

Thanks for reaching out so we can get to the bottom of this.  We are here to address NFL Sunday Ticket redemption issues you may encounter.  Please tell us more.  Where are you in theredeption process?  Any error messages?

-Deb

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andrewwatts123
Enthusiast - Level 1

Thanks Deb!

You can see on the community forum that there are hundreds of messages with the same issue. Once you click on the "redeem offer" page, it redirects you to the youtube.tv homepage, not any redemption page.

Please advise

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vzw_customer_support
Customer Service Rep

andrewwatts123, let's make sure you're able to get your NFL Sunday Ticket. We're going to send you a Private Note so we can help you.

~Jesse

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andrewwatts123
Enthusiast - Level 1

Update- the private note is the same instructions that still do not work.

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vzw_customer_support
Customer Service Rep

andrewwatts123, we want to make sure you're able to get your NFL Sunday Ticket. We're going to send you a Private Note so we can gather more details.

~Jesse

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Rivera9598
Enthusiast - Level 2


I  have the SAME issue as all these people on this thread and I’m shocked to find countless pages of customers with the exact same problem and Verizon has done nothing to resolve this. I would have never switched if I knew this promotion was an invalid ploy. Who do I call to get this fixed TODAY?

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mbondi
Contributor - Level 1

I was about to activate this, but I am seeing that a ton of people are having this same problem. Get it together, Verizon. 

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vzw_customer_support
Customer Service Rep

Hello, mbondi, we want to help ensure that you are able to take advantage of your Sunday Ticket offer. So we can best assist, we will be reaching out via Private Note.

-Lauren

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mbondi
Contributor - Level 1

So...about activation the NFL Sunday Ticket??? Any way we can make this work for next season since this season is over? 

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