How to redeem $200 gift card promotion

[Mofauxs]

Hi, 

I purchased a new phone about a week ago and was told over live chat that I  was eligible for a $200 gift card promotion for purchasing when I did.  I have yet to receive a promotion code in app, how do I go about redeeming? 

Thanks 

[vzw_customer_support]

@Mofauxs  wrote: Hi,  I purchased a new phone about a week ago and was told over live chat that I  was eligible for a $200 gift card promotion for purchasing when I did.  I have yet to receive a promotion code in app, how do I go about redeeming? 

Congratulations on your new phone! We certainly want to make sure that you receive all of your eligible promotional offers. So that we can better assist with the specific details of your promotion, did we share with you what type of gift card it was anticipated to be? Was this for a new account, upgrade or an added line on an existing account? Was the new phone the only purchase made or were there any other changes that might help us to narrow down the specific promotion details?

-Andi

[Mofauxs]

It was not clarified what kind of gift card, I just assumed it would be a Verizon gift card. It was an upgrade on an existing line. 

[Mofauxs]

It was a singular phone purchase. 

[vzw_customer_support]

Thank you for those additional details. I do not see any promotions with a $200 Gift Card for an upgrade, only for New Lines. How was the promotion presented? Was this by email? 

-Melissa

[Mofauxs]

It was a promotion that popped up while I was in the process of ordering the phone on the site, something along the line of “make this purchase now and get this promotion deal.”

I spoke with someone through live chat during this process who then told me that I would receive further instruction in-app after purchase. Of course they weren’t able to provide me with any kind of verification. 

[vzw_customer_support]

Let's have a closer look. We'll be sending a Private Message, so we can work within your account and review the order. 

-Melissa

[Park02pm]

I'm having the exact same issue! Any help is greatly appreciated!!!

[vzw_customer_support]

Happy Wednesday! We want to make sure that you receive all of your eligible promotional offers. What type of gift card was anticipated? Was this for a new account, upgrade or an added line on an existing account? Was the new phone the only purchase made or were there any other changes that might help us to narrow down the specific promotion details?

~Gilbert

[Park02pm]

It was a $200 verizon e-gift card for adding a new line but it prompted the deal while I was in the cart about to check out. I have the new line all set up and got the other offer for the Sunday ticket redeemed already so this is the only offer I'm having trouble with.

[vzw_customer_support]

Great Park02pm! When did you start a new line with us? -Joe

[Park02pm]

I set the phone up on August 10th, 2024

[Saleen690]

Can you help me out with this same issue please, on August 10th, 2024, I purchased online a new iPhone 15 pro max and also opened a new line and there was a $200-dollar Verizon gift card promo with opening the new line but I have not received anything I need a promo code to activate the gift card,,  I've called customer service 3 times, and they all have different stories but know answers

[vzw_customer_support]

Thanks for sharing those details with us today, we will need to take a look at the account to help with this one, Park02pm. Please be on the lookout for a private message from me so I can help.

-Joseph

[Park02pm · Accepted solution]

Thank you so much for all your help Joseph! You were extremely fast and by far one of the best customer service agents I've ever delt with!! My issue was solved in no time and without having to repeat my problem  which is always nice! I will definitely be telling people about how streamlined help is on here as I believe it would've taken longer on the phone. I really appreciate it Joseph!! Keep making peoples days better!!!!

[Kristonevans]

What's the solution?

[Jojoc]

I have  a gift card to and dint know how to redeem it 

[dysmathers62]

I need the same help

[vzw_customer_support]

Hi there dysmathers62, we want to ensure our customers are getting all the promotions they qualify for.  So we can better assist, we will be reaching out via Private Message.  -Dee

[Chewygainzz]

I am having the exact same issue except my phone is on a new line. Please help

[vzw_customer_support]

We want to ensure our customer are getting any and all promotions they are eligible for. We'll be sending a private message to ensure your account information remains private as we look into your promotion. -Toni