I can't receive a straight answer on my 200 dollar gift card

[antinatalist]

"After checkout, redeem your reward via your Notifications on the My Verizon app or vzw.com/myverizon. Your $200 Verizon Gift Card will be sent via email within 8 weeks after receipt of claim to the submitted email address."

I'm not capable of doing this. I've looked everywhere which is why I began asking.

I feel as if I'm being waived on with the same generic answer that inevitably doesn't answer my question, nor does the suggestion even exist for me. I check where I'm told to check, no links, no e-mails, nothing. I can't wait 3 months only to find out there was an issue. 

It was the reason I decided to switch from ATT to Verizon, and if I was misled I'd like to know before it's too late. I'm excited to be with Verizon, but a little worried after I've been kind of shoo'ed along when I ask about the promotion.

Please, can someone at Verizon that knows what they're talking about please help me to redeem and find the gift card so I don't feel misled? My continued account depends on it, as pathetic as that sounds.

[antinatalist]

I've attempted talking to a couple customer reps, and somehow each time I get "disconnected" from them. I can't tell if it's actual bad luck, or they're not sure how to help and accidentally disconnect? 

Verizon Agent

Can you please help me with the tracking number that you received when you switch your line to Verizon?

yeah, let me find the email

Not Delivered

Hello?

Not Delivered

---

[vzw_customer_support]

Hey there! Help is standing by ready to help you! Can you describe in a bit more detail what you've been experiencing? *Kris

[antinatalist]

Hey, Kris!

Firstly thank you for your help. I realize this isn't your fault, so your time is much appreciated!

That said, I simply cannot for the life of me find out how to get my e-card. It says in the promo after purchasing the phone and plan per the requirements, that I would find a way to redeem or get the redemption started in my notifications tab. 

Nothing is in my notifications outside of a blurb on two-factor authentication.

I'm worried if I simply wait it out I'll somehow lose the ability to redeem it due to not doing so soon enough after opening my account. It was a large factor in me deciding to purchase the phone and service with Verizon that I did.

Any help would be so utterly appreciated I cannot convey it in text.

[vzw_customer_support]

Hi, Antinatalist! I will send you a Private Note to assist you with this issue. 

>Alicia

[JEPOY_0930]

Hi Alicia! I have the same issue. can you also help me please? Thank you so much!

[vzw_customer_support]

Happy Monday! Being on top of your account is crucial, especially if you are managing your promotional status. Our goal is to help you in the best way possible.

You can always get the offer details through our official deals page: https://www.verizon.com/deals/.

Sent you a Private Message. Please review at your earliest convenience.

~Gilbert

[antinatalist]

I'm reading a lot of other posters whom had the same issue and never received the cards after months of calls to customer service and it has me quite worried. I really don't want to miss a deadline to get the egift card as it was one of the main reasons i decided to switch and get the phone I did. Any help would be appreciated.

[vzw_customer_support]

I really appreciate the details! I will be glad to check the details for you, so we can properly discuss this gift card concern. I will send you a private message for a better assistance, is that okay?

>Emi

[antinatalist]

Absolutely

[vzw_customer_support]

Good day, thank you for reaching us by this channel.   
We appreciate the excellent opportunity to be of assistance to you.

We will send you a private message in order to better assist you.

>Andres

[antinatalist]

Hi Emi, I'm more than willing to receive the message, I haven't yet. I also really need to get this figured out before I can't cancel my service if I cannot get the promotion as it was a primary reason for me switching from ATT to Verizon.

[tltmattox]

Same here. That's why I came to this forum.

[vzw_customer_support]

tltmattox, we want to make sure that you're able to redeem the promotion you were qualified for. To best assist, we'll be sending a Private Message. 

~Izzy

[vzw_customer_support]

Hi there! I would be delighted to assist you with claiming your Rebate! Can you send us a PM or DM, so we can assist you with this?

*Heather

[calbright1]

• This is also the reason I switched from xfinity to verizon. I have yet to receive an email or any update on my $200 gift card. I will gladly take my service back to xfinity for half of the price that my phone bill is at now if this isn’t corrected.

[vzw_customer_support]

Hello. We are here to help with your promotion questions. To better assist, I'll be sending a Private Message, please reply to it, so we can get started. 

~Maria

[tltmattox]

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@antinatalist wrote:

"After checkout, redeem your reward via your Notifications on the My Verizon app or vzw.com/myverizon. Your $200 Verizon Gift Card will be sent via email within 8 weeks after receipt of claim to the submitted email address."

I'm not capable of doing this. I've looked everywhere which is why I began asking.

I feel as if I'm being waived on with the same generic answer that inevitably doesn't answer my question, nor does the suggestion even exist for me. I check where I'm told to check, no links, no e-mails, nothing. I can't wait 3 months only to find out there was an issue. 

It was the reason I decided to switch from ATT to Verizon, and if I was misled I'd like to know before it's too late. I'm excited to be with Verizon, but a little worried after I've been kind of shoo'ed along when I ask about the promotion.

Please, can someone at Verizon that knows what they're talking about please help me to redeem and find the gift card so I don't feel misled? My continued account depends on it, as pathetic as that sounds.

---

I still cannot redeem my Target gift card. What is your support email address? Ill forward you the email Im eligible for the gift card redemption for home internet service today March 22 nd, 24.

And my support request keep being closed or I'm giving the runaround when I call CS. 

Please assist. I received the email, therefore I'm eligible and it says I'm eligible today on the website and in the app. 

[samjckson]

This is my third time being told to wait 7-10 days to receive my email for the gift card, after I saw I had to have internet for 60 days to get promotion. I switched to their internet last year and have yet to receive anything about it. Verizon internet is almost twice what I was paying before and I can’t even talk to someone who speaks proper English about the issue. Verizon is not a good company and they know it. Just money hungry company at this point. Definitely switching as soon as I can. 

[Rkehoe]

Same issue here. Was offered a $200 Verizon gift card if I upgraded my internet. Now customer service has no use what I’m talking about. 

[vzw_customer_support]

Hello, Rkehoe. Help is here as you definitely deserve some answers and a resolution. Please tell us more. Is this regarding Verizon Wireless or Verizon Fios? 

-Natasha