I signed up yesterday as well and same problem. After hours and hours on phone and in chat, they told me its Netflix issue, even with pages upon pages in this forum of this issue going back over 18 months with this promotion, the Paramount/Netflix, AMC/Netflix, Max/Netflix and others. I called Netflix, the person I spoke with snickered and said ‘Verizon still hasn’t fixed their programming glitch.’ Verizon needs to resend the activation by pressing a button per Netflix and many others in these forums, Verizon refuses to acknowledge their issue and train customer service on how to alleviate this major issue with a simple press of the button. After wasting all day with Verizon, they still wouldnt help and said the dubious, we are submitting a ticket, which is the same as, We dont care about our customers, just go away. I still have a ticket pending when I first signed up for a replacement for a defective brand new phone that was approved by Verizon that was never sent. Just fix the glitch and activate Netflix since I paid.
Same issue here. Verizon had no problem charging me for the subscription but still cannot use peacock as it says I do not have a paid subscription. Mine did transfer over to Netflix fine but I was hoping to utilize peacock to watch the Olympics. Meanwhile almost a week later and hours upon hours with Verizon reps and no one can fix it. I’ve even asked them to cancel it because I’m extremely frustrated and the rep is telling me my subscription is not showing on their end. Peacock is no help either they are basically hands off. This is shameful Verizon, why launch a deal, charge your customers and then be absolutely clueless on how to activate.
We're sorry about the issues you've been having with your Peacock subscription and we want to help make sure you're able to activate ASAP. Please look out for a Private Message.
~Jesse
I keep trying to sign up for this as well but can't get past the "I have read the following materials" screen. How do I not have it grayed out?
Thank you for the insights. To better assist, tell us a little more. Are you using your mobile or PC to sign in? Are you the account owner or an account manager/authorized user?
~Maria
There is a box to click up top above the payment info section. That'll open up the bottom section. Just blundered through that myself.
I have tried multiple times to retrieve this offer since it was emailed to me by Verizon. When I click on the offer from my desktop it asks me to sign in even though I'm already signed in, with the add on that this offer is not available to prepaid plans (I am not a prepaid plan). I have spent numerous hours with the online chat who continually end the chat when they can't figure it out. I even called customer service who said I had to complete the order online. After 14 years of being a loyal customer I question my sanity at staying with a company that treats me with such disregard. I verified with an agent that I do indeed meet all the requirements for this offer, besides why would I be sent an offer I don't qualify for? So frustrating! And the offer expires in a week.
Thanks for your 14 years of service with Verizon, we truly appreicate your business. Our goal is to offer the support you need with your Peacock-Netflix bundle.
We send you a Private Message. Please review at your earliest convenience.
~Gilbert
I am in the same situation. I purchased the Peacock and Netflix bundle. Set up Peacock and it works fine. Checked my credit card and payment has gone through. However, I am in a perpetual loop of "Set Up" where I am given an Error at the top of the page saying that I need to finish setting up my account to use this service. I click Set Up on the Bundle and get the same error. Netflix (at bottom) says "We are processing your subscription. Please refresh or check back again to activate." I have waited, have refreshed, and still nothing.
I am also having this same issue. Netflix won’t activate with peacock subscription and they keep transferring me from agent to agent into Netflix back to Verizon. Please help! This is my third major frustration with Verizon since we switch back in April.
Hello SarahPirece. We would love to help. Are you using our App? What error are you seeing?-Joe
Has anyone been able to resolve this? Customer service is unable to help. I'll be reporting Verizon to the NYC Public Advocate as they appear to be collecting money from customers without providing the agreed upon service. Please do the same!
We're sorry to read about the issue with activating your subscription. Do you get an error message? ~Peter
I 'll also be filing complaints with the BBB. Verizon is selling services without the ability to provide them.
Sort of the same issue. I signed up for max/netflix together. And then I chose to upgrade both of them. Max is working fine but Netflix isn’t. Now I’m paying for premium Netflix but Netflix says I’m in standard with ads. This needs to be resolved. I’ve been dealing with this for two weeks and have spent hours on phone as well with no resolution. They better give me a credit for Netflix or resolve the issue.
bobby08dtp, we're sorry to read about the issues you're experiencing with your Netflix subscription after you upgraded to the no ads version. We'd be happy to help out right away. Please tell us, how did you upgrade your Netflix subscription? Was the same email address used?
~Izzy
Having same issue now it’s stuck with ads been 5 weeks alsmost and a says my subscription is ending when they tryed to work on it and I click resume says I’m unable to resume so we can’t watch it yet still paying for it
Sorry to hear you are having problems with ads in your subscription. To confirm, is this with your Netflix subscription?
-Dee
I am having the same issue. Signed up for the Netflix/ HBO Max perk for 3 separate lines on my account and If you just click the register link once it then goes away and you can't ever get it back. It only like 2/3 Netflix accounts and 1/3 HBO accounts. I have called customer service multiple times and they are no help at all. I just need them to add a button to reset the registration or that shows what the login for Netflix and HBO that are linked to those phone lines are.
@smloos716 wrote: I am having the same issue. Signed up for the Netflix/ HBO Max perk for 3 separate lines on my account and If you just click the register link once it then goes away and you can't ever get it back. It only like 2/3 Netflix accounts and 1/3 HBO accounts. I have called customer service multiple times and they are no help at all. I just need them to add a button to reset the registration or that shows what the login for Netflix and HBO that are linked to those phone lines are.
smloos716, being able to use a bundle like that is great 🙂 For sure I want you to be able to use it access it properly. I do need a little clarifying on what issue you're having. It sounds like you're trying to enroll multiple accounts? Or are you having an issue with people trying to sign in to the Max, Netflix accounts? If you could clarify what's going on, that'd be a big help.
-John
Hello, I am having the same issue. I purchased the Uber One + Netflix Premium subscription and Netflix says "pending" and I cannot activate it. I called Verizon and they said they could not help me.
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