Mobile + Home discount
xelash
Newbie

I have been FIOS customer for 13 years. Switched wireless provider to Verizon in December 2022 and was supposed to receive Mobile+Home discount. Keep calling to customer service since then. Made 15 calls so far. Talked to reps and supervisors. It looks like a technical issue in the system, and an error is shown when trying to enroll. Every time, they promise to fix the problem, apply the discount and call me when the issue is resolved. Never did they keep the promise and never called back. Every time, a ticket is created and, when I called next time, I find that nobody looked at the ticket. How can a company be so irresponsible? Iโ€™ve spent long hours on the phone with customer service and I am getting tired of this. $20 a month (I have 4 lines on the plan) is a significant amount. Can someone from Verizon help with this or suggest how to contact a customer retention department?

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