NFL Sunday Ticket Offer doesn't exist

SoundsLike717
Enthusiast - Level 1

I ported several phone numbers to a new account from my previous carrier and should have NFL Sunday Ticket on my subscription. I was told in the store as well as in online help chats.

Friday I finally got an email saying I could redeem the NFL Sunday ticket but when I went to redeem it today, after signing in, I was taken to a page that said, 

"We're sorry! 

Looks like this offer has already been redeemed or is no longer available. If you feel this is in error, please contact us for assistance."

Has anyone else experienced this? I'm assuming the offer hasn't actually been redeemed but is, instead, linked to the wrong account. 
 
Thank you and I look forward to enjoying the benefits of NFL Sunday Ticket on YouTubeTV.
 
Cheers,
football-less in Los Angeles
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