NFL Sunday Ticket Offer?

[Comeaucd]

I was a T-Mobile user for years and genuinely happy with their service. When I saw Verizon was offering to give NFL Sunday Ticket “On Us”, I thought, why not switch? I desperately needed a new phone anyway, so I figured why not get a new phone with the offer. I went to my local store, inquired about the details, and then switched right there after confirming the salesman told me was the same I read online: activate a new unlimited plan and purchase an IPhone 14. Done. I signed the paperwork, paid all the fees and extra charges, bought a phone, and walked out a Verizon customer.

I waited a week, and no email or offer to activate my Sunday Ticket plan. So, I reached out to customer service and they assured me that  the link will be emailed before the start of the season, no problem. That was early August. I reached out several more times over the last few weeks to ensure that I wouldn’t miss out on this offer. After all, it was the only reason I switched to Verizon to begin with.

Fast forward to today, September 7th, the start of the NFL season (Sunday ticket coverage starts the 10th though). I reached out for probably the 5th or 6th time this month. The customer rep tells me I am eligible for $100 NFL Sunday Ticket. SERIOUSLY? So I explain again the situation. All she offers is her apology and tells me that in 7 days someone will reach out to me to resolve this issue. I explain in 7 days, don’t bother, because without the link to activate, I won’t be a Verizon customer anymore.

Has anyone successfully received this email or link to activate their supposed “on us” NFL Sunday Ticket offer?

If I’m not logged in to a free Sunday Ticket account on Sunday morning this week, I am going back to T-Mobile. My unlimited plan was cheaper there and I could use text and data outside of the US for free (I travel often for work).

I should have never switched to Verizon!

[Ijustwantmynflsundayticket]

Same. I have been calling since the 13th of August after the sales agent who did our order promised we would get an email by Aug 11th. At first I got the run around and made up answers then we get told oh it’s only for certain devices well your website and your agents don’t state it’s for certain devices even the commercial doesn’t state that even customer service told me the only information they have that it’s for select devices is internal however I did the order through a sales agent who promised the ticket so I tell them that then they tell me ohh you had to switch from a limited data plan to unlimited. This is 2023 I don’t know anyone who is on a limited Data plan. Every time I bring up that their marketing says nothing like that they come up with a new excuse like ohhh upgrades only got $100. No $100 is for existing customers no purchase necessary. So then I get promised credits that didn’t get applied so I keep calling and these last few weeks I get told that they are aware of the on going issue that it’s happened to everyone and they apologize and tell me how they are going to submit a claim and how it’s gonna be this many days but I’ll receive an email with the ticket redemption and nothing ever happens. It is now two days before Sunday night football and I still don’t have it. This is not okay Verizon I think it’s time to take my 7 lines somewhere else 

[vzw_customer_support]

Yes, Football season is around the corner and the NFL Sunday Ticket promotion will give us access to all that action on the field.  Let's take a closer look to what has occurred with your access to accept/activate this offer.  We are sending you a Private Note to respond to customize the investigation.

-Deb

[7Reyes7]

I too have been going thru this very issue. I called multiple times and been told I would get a call back from a manager in 24 to 48 hrs and that was Labor Day 9/4 and we are 9/9 with no call back. I even called back again on 9/8 and sat on hold for over an hour being periodically told “thank you for your patience I’m working on it” only to be told about the  $100 off promo you can find off on their website. Seriously this individual could have told me that in the first 5 minutes of our conversation the information I had already found myself.  What a lack of respect for their customers time, feels as though it’s a tactic of make them wait until they are frustrated and just want to get off the phone. I have been a loyal customer have 6 lines with them on this account as well as a Gizmo Gadget line and I feel very deceived by the lack of understanding by the sales rep that told me that all I had to do was upgrade a phone line ( no mention of it needing to be a Samsung device by rep ) and upgrade service package to a Plus Plan and here I sit still waiting for a follow up call…… As I’ve stated before……. LISTEN TO THE RECORDINGS YOU SUBJECT US TO ON EVERY CALL

[Mm5555]

I'd like to hear PUPLBLICLY if this was really successful for someone? Seems an anomaly

[lillyzeus]

football season starts today and still cannot the email for activation after being on phone for hours...chat for hours...going to the store. Verizon is lying to us! 

[NotTooMuch]

I have reached the conclusion that every “Switch to Verizon” promo that exists is nothing but a switch and bait lure! We were offered rebates, oh but then someone forgot to hit the button when we ported our numbers so they didn’t complete the process on the 26th, but after several hours on the phone the 27th - and that meant we did not qualify for the promo… Now its the Sunday ticket!! We have a ticket to look into why we haven’t received the email link, a ticket to see what is going on with the first ticket and one to see what is being done on the ticket to see about the ticket! I am beyond angry at this point!

[vzw_customer_support]

We are sorry to read that you had this experience, as this is never what we want for any of our customers, especially when starting your service with us. We will be sending you a private note to better assist you.

~Freddy

[Mjt7910]

I have not received my Sunday ticket promo either. I switched to Verizon fios and I have called multiple times with no Sunday ticket . I may cancel fios, if I don’t receive it. 

[vzw_customer_support]

Happy Monday! Being on top of your account is crucial, especially if you are managing your offers. Verizon is here to help. 

You’ll get an email or notification on your My Verizon account dashboard detailing when your offer is ready to activate. Have you checked your My Verizon account or personal email for that notification (do not forget to check your spam or junk folders.)?

~Gilbert

[Agent2132]

Yes, and like everyone else I have still not gotten the activation information. 

[vzw_customer_support]

We want you to get the promotions you qualify for. Please check inbox and spam folder from the email on record. Or visit our website to redeem by following the steps on the link below. Let us know how it goes.

https://www.verizon.com/support/nfl-sunday-ticket-youtubetv-faqs/

~Maria

[Jerrodcharles]

Yeah, I’ve been a customer for 18 years and Verizon is terrible and terrible customer service. I’m going through the same thing trying to get Sunday  ticket

[vzw_customer_support]

Jerrodcharles, we value your 18-year loyalty, and definitely want to make sure that you're able to redeem the promotions you qualify for. Please tell us, what type of qualifying purchase or plan change did you complete to be eligible for the NFL Sunday Ticket? What issues are you running into when trying to redeem the offer?

~Izzy

[lillyzeus]

its 10:52 and yet again on the phone with Verizon wanting my NFL sunday ticket! I was told at 6am it would be fixed n 2 hours...so far not much happening and game time in 3 hours.  Verizon lied .  Got a new phone, upgraded the plan a. where is my promotion?? time for a lawyer and sue verizon for breech of contract! 

[frustratednlf]

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@Comeaucd wrote:

I was a T-Mobile user for years and genuinely happy with their service. When I saw Verizon was offering to give NFL Sunday Ticket “On Us”, I thought, why not switch? I desperately needed a new phone anyway, so I figured why not get a new phone with the offer. I went to my local store, inquired about the details, and then switched right there after confirming the salesman told me was the same I read online: activate a new unlimited plan and purchase an IPhone 14. Done. I signed the paperwork, paid all the fees and extra charges, bought a phone, and walked out a Verizon customer.

I waited a week, and no email or offer to activate my Sunday Ticket plan. So, I reached out to customer service and they assured me that  the link will be emailed before the start of the season, no problem. That was early August. I reached out several more times over the last few weeks to ensure that I wouldn’t miss out on this offer. After all, it was the only reason I switched to Verizon to begin with.

Fast forward to today, September 7th, the start of the NFL season (Sunday ticket coverage starts the 10th though). I reached out for probably the 5th or 6th time this month. The customer rep tells me I am eligible for $100 NFL Sunday Ticket. SERIOUSLY? So I explain again the situation. All she offers is her apology and tells me that in 7 days someone will reach out to me to resolve this issue. I explain in 7 days, don’t bother, because without the link to activate, I won’t be a Verizon customer anymore.

Has anyone successfully received this email or link to activate their supposed “on us” NFL Sunday Ticket offer?

If I’m not logged in to a free Sunday Ticket account on Sunday morning this week, I am going back to T-Mobile. My unlimited plan was cheaper there and I could use text and data outside of the US for free (I travel often for work).

I should have never switched to Verizon!

---

i’m having the same problem they told me they were going to send me a new link to activate it within 72 hours. It’s been over a week now and nothing from Verizon

[jcavins]

I have had the same thing happen. Switched from T Mobile to Verizon Home Internet and was promised the NFL Sunday Ticket for free. Promised an email repeatedly. Promised it would be fixed by about 10 different people at Verizon. Actually, I talked to 3 different people today. Still not fixed.  It is the biggest sca**m. I should have never switched providers.

[vzw_customer_support]

Good morning jcavins. We would love to help. Did you start Fios or wireless home service? When did you start service? -Joe