My fiance and I switched to Verizon on the unlimited plus plans and purchased 2 new phones. We were told we would receive a redemption email for NFL Sunday ticket on August 11. It is now August 17 and I have received nothing. I called customer service and they said they would open a ticket and I would get the email in no more than 5 days. It's been more than 5 days and still nothing. Has anyone actually received the redemption info?
Similar thing happened to me. I got the email and tried to sign up for the free Sunday Ticket, but when I did it just took me through this loop that never worked. Tried customer support and nothing helped there. Seems typical for Verizon, I guess I should have never come back to them.
We definitely understand wanting to take advantage of the NFL Sunday ticket, HayleysMom23. We'd be happy to take a closer look at your account and help provide an update. Please be on the lookout for a Private Note that we'll be sending to better assist.
~Izzy
I am having the same issue. Been quite a while and no email. Also, been on the phone with Verizon for over an hour and they have no idea how to send the email or get the enrollment through YouTubeTV
DLVerizon, we're truly sorry to read about the issues you're experiencing trying to redeem the NFL Sunday Ticket On Us offer. We'd love to take a closer look at your account, and lend a hand. To best assist, we'll be sending a Private Message.
~Izzy
Just following up on our last message. If you still need assistance, feel free to authenticate through the previously sent link, and we'll be happy to help out. ~Freddy
I am also waiting for my email for Free NFL Sunday Ticket. When will I be receiving it? I was told that it should be by 8/20/23. Can I please have an update for my account? Thanks.
I am a new Verizon customer and I qualify for the Free NFL Sunday Ticket. I was told I would receive an email by 8/20/23 on steps to redeem this, but have not received anything.
Can a Verizon assistant please help me with next steps? Thanks.
Congrats on joining the best network. I hope you love the Sunday Ticket. Here's a link on how to get started: https://www.verizon.com/nfl-sunday-ticket-on-youtube-streaming/-Joe
Yep, same here. No email, no information, nada. "Sigh" typical Verizon.
Iโm saddened youโve been having trouble MichNatalie. Weโve sent a Private Note so that we can assist further.
-John
was told I was eligible if I upgraded my lines. I checked ahead of time with an agent. I upgraded all my lines and was told I would get an email in the next 24-48 hours. Email never came. Then I get on another chat and go through another 90 mins of back and forth and told a ticket was being created and it would be taken care of. I would get an email in 24 hours. Never came. Today I get on again and am told I am not eligible to NFL Sunday Ticket and that the agent misinformed me. They can tell you that you are eligible and then change it. Somehow, when I asked them to bring up my chats, they said they have no access to prior chats. And there is not way to save any transcriptions of any chats. I wonder why?
Same her .and no help at all. Wasting a lot of time.
Hello, bungi43, we want to help ensure that you are able to redeem the Sunday Ticket offer. So we can best assist, we will be reaching out via Private Note.
-Lauren
-Deb
I signed up for Sunday ticket. It was added to my bill but 4 days before Sunday and NO EMAIL or DIRECTIONS for what to do!
HELP PLEASE
Hello, maryjoh131, we definitely want to help ensure that you are able to take advantage of the Sunday Ticket offer. So we can best assist, we will be reaching out via Private Note.
-Lauren
I got a new unlimited plus plan on AUGUST 5, with the galaxy s23 ultra. I was told I qualified for free Sunday ticket, because me and the reps at the store were joking about adding a new line to get it. IT HAS BEEN OVER A MONTH WHERE IS MY EMAIL THAT I WAS SUPPOSED TO RECIEVE TO SET IT UP!!!!
As an avid football fan myself, I know I would want to take advantage this kind of promotion myself, Cgreenleaf02. We're here to help. Please be on the lookout for a private note from us so we can better assist.
-Joseph
Lauren,
Would you also send me a private note and help me get my NFL Sunday Ticket??? I have wasted hours on the phone and at the store and still no one will help me redeem the offer.
Thank you.
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