NFL Sunday Ticket
louiem916
Newbie

Background - I was with ATT for over 18yr - we were sold to move to Verizon. We have 7 mobile lines and 1 land line that was ported - all received new Iphones.
We have the 5G plans on all. I went through this NFL Sunday ticket "Free" offering with a fine comb. NO where did it say you need to be on a "Shared Plan"

I was on yesterday with a rep - he said YES you qualify. Upgrade your one line to Unlimited Plus. Tomorrow you will get steps to activate. 
Today - NO Steps sent. Get on support - New rep 'Sorry he "Missinformed You" YOu need to be on a Shared plan.
I complained and was not offered the NFL package but $200 for inconvenience(essentially the Lie and lack of transparency).
Anyone else experienced this? I told the rep - if i keep complaining here we'll get to $449 - might as well provide an unhappy customer the package, No? Guess not. Terrible. I'm not considering leaving - taking all my lines back to ATT at least they gave me the NFL package for free to stay and did it 2x.

0 Likes
Reply
6 Replies
vzw_customer_support
Customer Service Rep

louiem916, we're sorry to hear that you were misinformed about the NFL Sunday Ticket. We'd love the chance to take a look at your situation and help find a solution. We'll send you a Private Note shortly.

 

~Jesse

0 Likes
Reply
louiem916
Newbie

Ok you know how to reach me?? 

0 Likes
Reply
KH-OrnEsh
Moderator Emeritus

@louiem916 

To check your private messages in the community, click the envelope at the top right of the page.  

louiem916
Newbie

Checking back. Can we "reconfirm" I qualify or NOT for NFLSundayTicket here? I see another person was also given the run around.

0 Likes
Reply
acaruso81
Newbie

I experienced a similar situation. We upgraded our plans to the unlimited plus, and also have home internet. I spoke with a CSR on 8/16 for roughly 15 mins. She stated that my plan was eligible to receive NFL Sunday Ticket.  After following the steps, she gave me I was still unable to add NFL Sunday Ticket. She stated at that point she would need to escalate my case to a higher department, and they would send me an email for the steps to add the NFL Sunday Ticket. It's now been 7 days, and I still haven't received an email, nor have I been able to add NFL Sunday Ticket. I'm not even trying to redeem the "On Us" pricing, I just want to add it to my existing YouTube TV account which is also through Verizon. 

0 Likes
Reply
louiem916
Newbie

I would email them here and see if htey respond or create a post and say the same thing about bunch of B.
i was also told try the referral program started last week, i was going to have my brother bring 3 lines but again bunch B.

so i'm back to nowhere, I was given $200 to show face. another $195 if i kept the chat going would of gotten me there. How much is it worth to them to keep some customers happy for $395 ???

0 Likes
Reply