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Has anyone received the email for the 2024 NFL Suday Ticket promotion. I've upgraded to Unlimited Plus and also upgraded my phone to. Galaxy Flip 6, but no email yet.
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Happy Wednesday! Being on top of your account is crucial, especially if you are managing your offers. Verizon is here to help.
For more promo details, check out this link: https://www.verizon.com/nfl-sunday-ticket-on-youtube-streaming/
Let us know if this helped.
~Gilbert
Save here. Never received email and checked the "made the most of plan". Nothing. Have been a customer for years with 4 lines and 2 watches and this is how they treat us after beating us to upgrade to get the promo. Football starts Sunday. So many people are in the same boat. Really wish they would resolve this. Account says enrolled but I can't access to set it up.
We are here for you and we will be glad to clarify your concerns. We sent a Private Message to assist you.
~Geo
Still waiting. Worse customer service I have ever seen. It's pathetic how they offer something and can't even manage to send a single email with a link. My account is stuck saying account enrolled but I cannot use it. All this headache when I lay them 500 a monthfor service.
I also cannot access my offer. I needed a new phone so decided to do it now to get nfl Sunday ticket. Was assured in store my phone purchase qualified. Told would receive an email and could sign up then. Never received an email..called Verizon was told didnโt see offer on our account transferred us to YouTube tv..they wanted to charge us 499 but when we said it was supposed to be free thru Verizon said they donโt do that bcs Verizon is their competitors???? Tried calling again a few days later and was told she didnโt see that offer but spent the next half hour lookingโฆbut was just looking at trying to get us to change up our plan to something more expensiveโฆthen said sorry canโt help go back to store. Went back to storeโฆthey said oh you need to be on a dif plan. Assured us we would get an emailโฆif not to call and all the info was on our โticketโ and they would know what we were talking about and would get us signed up. No emailโฆcalled and nope didnโt know what we were talking about. Spent a couple hrs trying to get it straight out was told he put a โticketโ in and we would receive an email. Guess whatโฆ.Nothing again. I am so frustrated and tired of dealing with the lies and run around. We have been customers for 25+ years and I am ready to switch. Reading all the comment shows that Verizon does not care if they promise things to get you to sign up for their promotions and donโt fulfill those promises.i have wasted countless hours on this and it ridiculous.
We want you to get the promotions you qualify for. Please tap on the link below to learn how to redeem your NFL Sunday Ticket from YouTube, On Us offer.
https://www.verizon.com/support/nfl-sunday-ticket-youtubetv-faqs/
~Maria
In order for that to work I would need to have received an email. I have been told countless time I would receive an email and have not. Just love the runaround and misleading information you continue to give us.
Verizon obviously will not fix this. Itโs ridiculous that countless ppl are dealing with this issue. Can it be that hard Verizon to make this work right??? My next step is bbb and we are looking at switching to another wireless company because after countless hours wasted in store and on hold with customer service Verizon has refused to fix something that should have been an easy fix despite promises that it will be taken care of. So much for being a loyal customer (Verizonโs words that mean nothing) for 25+ years. I will never fall for another of your promotion lies.
We're sorry to read about the issue you've had with redeeming this offer. We're here to help. Did you receive the email for the offer? Are you able to see the offer on your My Verizon account? ~Peter
I moved to Verizon from T-Mobile last month specifically to take advantage of this promotion. I did everything I was supposed to do but Verizon has failed me at every turn so far. I missed the first week of the NFL because of their ineptitude.
After spending an hour at the local Verizon store (who couldn't help me) and another hour on the phone with Verizon customer service, I STILL have not yet received an activation email or activation notification in the Verizon app. I was told a "ticket" had been created and "escalated". That was almost a week ago.
The customer care agent promised a call back yesterday at 4:00 PM with an update on my status, but that didn't happen. I'm a pretty reasonable guy but this is beyond frustrating. What gives? Am I going to miss week 2?
Hello, TS51, I'm sorry to hear you haven't been able to activate the Sunday Ticket offer. So we can best assist, we will be reaching out via Private Note.
-Lauren
We signed up for home internet and were supposed to receive a free subscription to NFL Sunday ticket. I never received the sign up email and I've called Verizon 3 times now and they keep saying they've escalated the issue and I should receive the email. I just called again today and they said within 3-5 days I would receive the email. I'm now going to miss the first two weeks of the subscription due to Verizons incompetence. If this isn't resolved immediately I'm canceling my internet as well as the 4 other phone lines I have with them!
Can you reach out to me as well?
I'm having the same problem!
Happy Tuesday! Being on top of your account is crucial, especially if you are managing your NFL Sunday Ticket. Verizon is here to help.
We sent you a Private Message. Please review at your earliest convenience.
~Gilbert
Iโm getting the runaround as well. Told me to wait til Sept. 8th 2024 to see if I received email
Please message me as well.
We are sorry to read you're having issues. Could you provide us with additional details of the problem you are having? When did you make your purchase?
~Freddy
Please message me as well. Iโm having the same issue and getting an error message every time. This is ridiculous and obviously false advertising
We get it. The NFL Sunday Ticket is a great way to catch all the action this Football season. Let's work together to figure out what is going on. Please share which services were activated and when? Verizon Fios, Verizon 5G Home, or other?
-Deb
This same issue is happening w me. We switched to 5G home internet and were told we would get an activation email for nfl ticket. It never came. We called customer service and spent hours on the phone and were told we would get an email in 3 days. The three days have passed and the email is not here and now itโs Sunday and we are unable to access the promised NFL ticket. I need this resolved ASAP!
Also having the same problem
I have been in a call for hours tech support sent me to YouTube they told me that Verizon never paid for Sunday ticket I donโt have anything calling Verizon again mean while we are missing the game this is so horrible I should have just stayed previous service!!
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