As many others on this forum have stated I have done everything needed to qualify for NFL Sunday Ticket and Verizon absolutely refuses to honor there part of the deal. I have been a customer with verizon for 16 years and this is the worst I have experienced. Ultimately this was is all false advertising, to lock me into 3 year of phone pay off and get my trade in devices without completing there side of the deal.
This began back at the beginning of August when I was looking for phones on Samsung website. They had really good deals on the new Flips I was looking at for my daughters. After reviewing all deals Verizon was offering a better deal but you had to lock into a 3 year promo price discount for your trade in and you also received NFL Sunday Ticket.
I went with Verizon, after two weeks the phones showed up but nothing from Verizon on trade in or Sunday ticket. I called and after 2 + hrs on the phone, I got the trade in information, new plan, and "escalated ticket" which time I was told if I did not receive email to activate within 5 business days to call back. Second, call exactly 5 days later and I call back, I was told I would need to wait an additional 5 days and I was assured it was going to be in my email. Text support three days later told me I had to set a login for that phone on my email, that my account manager login would not work for the promo. Made no sense to me but I set up an email and account login for this line, still nothing. Wait out the full five days and this rep tells me there has never been an "escalated ticket" but she was sure to have put it in and it would only be five more days and this would be resolved. She also promised to call back every day until I had the activations email (other reps promised but never called back). She called for 3 consecutive days to tell me the status, the las time she called (2 days ago) she stated that it was all approved and I would receive the activation code within the next 48 hours. Here we are 72 hrs later, no code, no call, third week without Sunday Ticket (only reason I signed on for this ridiculous 3 year promo).
I have no faith that will ever be resolved, I am not even sure how to be whole again. If I cancel turn the phones in, how are you going to give me my traded in devices back. The Samsung deal is no longer available and if it were I do not have my trade in devices any longer. If I keep the phones I have 3 year deal to get the rest of the deal and maybe never get this $450 (this is third week I will miss so drop $75 off promo value) that is part of this deal, as well changed plan they will not give me back. As far as I can tell, Verizon owes me at minimum $450 dollars and $200 for five hours worth of work getting them to honor there end of this deal. So far they have a $20 credit on my account for my inconvenience.
Fix this or I am leaving......... Spectrum mobile is looking better everyday.
Thank you for reaching out to us with your concern. We apologize for the missing information to redeem your promotion and would love to help. To better assist you, I'll be sending you a Private Note, please reply to it, so we can get started.
~Maria
Maria,
That will be great, and I welcome any help there is but, I will tell you I am not optimistic as you will be the 5th person to assist and this has been going on for a month and a half.
Maria,
It would be great to communicate and get some resolve, I do not have a whole lot of hope. Especially when I go to private note and you do not respond and your authenticate site does not work.
I have the SAME issue as all these people on this thread and Iโm shocked to find 6 pages of customers with the exact same problem and Verizon has done nothing to resolve this. I would have never switched if I knew this promotion was an invalid ploy. Who do I call to get this fixed TODAY?
We want to make sure you get the help with your NFL Sunday Ticket. We'll send you a Private Note shortly.
~Jesse
Complete fail on Verizon, once again I have been told on "private line" they are putting in resolution ticket and it will take up to 5 days. Somehow someway Verizon owes me at this point $2750 dollars. My recommendation is get out if you can and this is a shame, I have been loyal for 16 years + and Verizon has never once given me anything for it. This was your offer you cannot offer. Comp my phones, my time and the package I will end up having to buy that is $2750 in comps.
Hello, before anything, thanks for your 16 years of loyalty to the company, we truly appreciate your business. Being on top of your account is vital, especially if you are managing your offers. We want to aid you in the best way possible. We sent you a Private Note, please reply at your earliest convenience.
~Gilbert
Start a new topic or ask questions in the open forum.
