I purchased an iPhone 15 in Dec 2023 as part of a BOGO promotion. I just found out last week that I’ve not recieved any of the monthly credits for the BOGO promotion , and have been paying for both devices for 16 months. Verizon reps are unable or unwilling to process the refund of the 16 payments I’ve made on a “free” phone. I’ve been a customer for 13 years and feel no other choice but to cancel all lines. I feel I’ve been taken advantage of .
Hello and thank you for bringing this concern to our attention. It's always our priority that you are provided with the best possible service. It is not our intention to delay any promotion redemptions. Im sending you a PN so we can get this BOGO issue resolved together.
-Will
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