Never received rebate notification via SMS, email or web notification
vaibhavparnalia
Enthusiast - Level 1

I had a chat with Verizon support today and they are saying that the rebate is no longer eligible because the claim period has expired and I did not redeem it. However, I never received a rebate notification anywhere via SMS, email, or web. I also asked if they can tell me the date when the notification was sent, they do not have this information.

I am seeing many threads like this and it is sad that Verizon uses this as a trick to lure in customers with "offers" and never send promos ultimately expiring them and making them ineligible. Seems like the whole process is difficult on purpose. 

I was asked to call 800-922-0204 and request to redirect to Rebate Team. However, this number turned out to be an assistant that does not understand how to redirect a call and opens a rebate claim link that is not helpful.

 

3 Replies
vzw_customer_support
Customer Service Rep

Hello, vaibhavparnalia, I'm sorry to hear you did not receive a rebate notification in order to redeem your promotion. We want to ensure that you are able to receive the credits that you qualify for. So we can best assist, I will be sending a Private Note.

-Lauren

ericholan25
Enthusiast - Level 1
 I need assistance with my verizon rebates; it's been four months since I switched to verizon through Costco Verizon Kiosk, but all my inquiries about my rebates remained unanswered. I transferred four lines from another carrier to check Verizon services, but now I'm starting to wonder if I made the right decision.
 
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vzw_customer_support
Customer Service Rep

We are sorry to read that you've been having issues with your rebates, we'll be glad to help out. Did you submit your rebates online? Do you have the submission ID for them?

~Freddy

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