Ordered a phone and never received it.
Initially ordered one, went to check status and was told there was no order so they would place it for me. Well lo and behold now there's two orders. So I chatted with another rep and said just cancel both. I am checking tracking number and it says it has been returned. I also contacted ups and they said it was returned to the sender(Verizon) three weeks ago! But today it still shows as an active line and I am being charged for it. I have chatted with multiple reps since then and no one knows what is going on but I keep being told I won't be charged, even though it is on my bill.
This must be a thing with Verizon because the same exact thing happened to me! Idk if it’s UPS messing up or Verizon or both! Either way it was a huge inconvenience
Oh, wow! We are stunned to see you in this situation. Being on top of your service is crucial, especially if you are encountering phone fees for a device that was never received. Verizon is here to help.
Remember that you can always manage your service through the My Verizon app: m.vzw.com/m/myverizonapp
We sent you a Private Message. Please review at your earliest convenience.
~Gilbert
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