Nfl Sunday ticket
BrettMoad
Enthusiast - Level 1

I have not been able to redeem my nfl Sunday ticket after being told that I would get a email in ten days. 

Still no email. 

I call customer support every day. 

I'm on hold with them now as a matter of fact. 

They refuse to honor the agreement. I actually have never met anyone who has successfully redeemed this promotion. 

I have been to the store, spent countless hours on the phone. even tech support is in shock that I have not received it. They can't do anything except escalate the ticket and after doing so ten + times I assume it's escalated to it's maximum height...

I'm so upset. It reflects that I'm eligible. 

It shows up on my account but I only get a error code when I go to redeem . 

I will never give up. 

I'll be here posting and calling and visiting the store daily. 

Wish me luck. 

Labels (1)
Re: Nfl Sunday ticket
vzw_customer_support
Customer Service Rep

BrettMoad, we definitely understand wanting to redeem the NFL Sunday Ticket promotion you were qualified for. This is far from the experience we want for you, and we want to make sure we do all we can to help. To better assist, we'll be sending a Private Note. 

 

~Izzy

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