Online Chat Order Wrong

tavbear2
Newbie

Entered into chat with some questions that ended with an order for two new iPhones and upgraded plan however the final rate is higher than quoted in chat. Phones are now being delivered how can I contest the higher than quoted rates? I have copy of chat discussion showing rte quoted

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vzw_customer_support
Customer Service Rep

We'd be happy to review your bill together, tavbear2. We always want to make sure that we set up the right billing expectations, and we're here to help. To better assist, we'll be sending a Private Note. 

 

~Izzy

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