Phone Payoff Promotion

[BG01810]

Hi, I recently ported a number from ATT to Verizon.  The transaction was completed through the online chat and I was told that Verizon would cover the balance left on my old phone at ATT.  I had not received any further info about getting reimbursed from Verizon so I went to a local Verizon store.  I was told at the store to email the final ATT invoice with confirmation of payment to an email address I was given, but that I just learned is not valid.   Please advise on how to move forward.

Thanks!

[SynthpopAddict]

Does your account show anything indicating a "we'll pay off your phone" promotion was applied?  If not, then whomever ported you in did not do the paperwork to have the promo put onto your account.

[vzw_customer_support]

We don't want you to miss out on this great deal. Can you tell us where did it say that your information was not valid? When did you upload your bill information?

~Freddy

[BG01810_2]

Hi - For some reason  had to create a new username to reply.  I am the same person that submitted the original question.

When I went into the Verizon store for help, they contacted a Verizon rep who told me to send the bill confirming my payoff of the phone to ATT to POYP (which stands for Pay Off Your Phone) @verizon.com.  When I tried sending to that email, it bounced back and said the email address is not valid.  Are you aware of this email?  Is there somewhere else I need to send my info?  Thanks!

[vzw_customer_support]

We want to make sure that you receive the offer that you qualify for. The email address that you would want to send that to would be poyp.support@verizon.com ,  If you want to give that a try and let us know if that works for you. -Dee

[BG01810_2]

Thanks, that email seems to have worked.  Hopefully they can help me get this resolved.

[vzw_customer_support]

Great!  We are happy to hear that and standing by if you need any further assistance.

-Sean

[BG01810_2]

Hi, I did not receive any acknowledgement from Verizon that my phone payoff invoices were received after sending to the email address that was posted above.  Is there someone I can contact about this to make sure I have completed all necessary steps to get reimbursed for my phone payoff to ATT?

[vzw_customer_support]

Hi there. We sent you a PM to help you redeem your promotion.

-Will