I visited a Verizon store two weeks ago to sign up for two new phones lines with two new phones (iPhone 16 Pros). The promotional credit should have been $27.77 per bill per month over 36 months.
When I got the first bill, the deal was for much less than promised ($18 promo credit per month). I was able to get the promo credit corrected through Verizon customer service, but when I finally received my itemized receipt from the Verizon store (which took forever - I had to physically return to the store to get it), I had been charged $199 for "Device Payment Promotion". At the time he ran my credit card, he had said that I would only be charged for "taxes".
I don't understand why I would be charged a flat fee for a promotion. I've submitted a complaint to the Better Business Bureau as well, but hoping just to get it worked out with Verizon.
We are here to support you. Sending you a private message now.
-Cryssie
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