Rebate offer not appearing: BBYSWITCHER24

[nyrin_42]

Hello!

I ported two numbers from T-Mobile to a new Verizon account after seeing the $200 e-gift card offer, code "BBYSWITCHER24", described at Switch to Verizon Gift Card Offer - Best Buy. Two new, qualifying devices were purchased online from Best Buy on 5/25.

Unfortunately, I do not see the rebate associated with either of the new lines on My Verizon. The BBYSWITCHER24 code likewise is not accepted by https://vzw.com/rebate with my purchase date. Attempting to use the support chat agent just rerouted me to the same directions -- thus, here I am.

How can I get assistance with validating eligibility for the BBYSWITCHER24 rebate offer and associating it with the new lines for redemption? The offer was a significant part of what got me to switch; I'm hopeful this will be easy enough to resolve.

Thank you for the help!

[vzw_customer_support]

Hey there, nyrin_42. We definitely want to make sure that you're able to redeem your promotion. To confirm, when did you port in your lines? What happens when you use the promotion code "BBYSWITCH24" when visiting vzw.com/rebate and entering your purchase date?

~Izzy

[nyrin_42]

Thank you, Izzy!

I purchased the new phones from Best Buy on 5/24, 25 days ago. The new lines with the numbers ported from T-Mobile were then first activated on 5/28. Regardless of which date I provide, https://vzw.com/rebate immediately rejects the code with the error "Promo Code with the Order/Purchase date can’t be found. Please check your information and try again." -- screen snip included for reference.

[vzw_customer_support]

Happy to help, nyrin_42! Thank you so much for trying the promotion code and getting back to us. I'm sorry to read you're still running into issues. To best assist, we'll be sending a Private Message. 👍

~Izzy

[nyrin_42 · Accepted solution]

Circling back for anyone else who may run into the problem:

• Per Izzy's investigation (thank you!), the promotion code should be "BBYSWITCH24", not "BBYSWITCHER24" -- the Best Buy site is wrong.
• https://vzw.com/rebate accepted the BBYSWITCH24 code with my purchase date, but did not send a confirmation email to initiate (even trying three separate email addresses)
• But! Choosing the "re-send the confirmation email" option immediately did send an email, and I was able to initiate the actual rebate order from there.

Now I have a tracking number and an ETA of 6/30 for an update, which is great progress.