Received $200 Verizon Gift Card with No Balance
RyDel28
Enthusiast - Level 2

I recently signed up for a new line on our family plan, and also purchased an iPhone 14 for the new line.

Part of the deal included a $200 Verizon gift card. The gift card arrived with the phone, but when we went to our local Verizon store to purchase some accessories for our new phone, the local specialists informed us that our card has a zero balance. We were told to contact customer service since the original transaction was online, but I have not been unable to get any resolution. Anyone else have this issue?

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68 Replies
RyDel28
Enthusiast - Level 2

Update: I spent an hour on the phone with Verizon customer service. After being put on hold multiple times, I was told that Merchant cards would be able to help me so I was transferred to that department. However when I was transferred, the agent told me that they only deal with purchased gift cards, not promotional gift cards. So they said they would transfer me to the correct department for resolution. They ended up transferring me to the Verizon Customer service line!

Note: my receipt has the following description for the gift card: "Digital Exclusive $200 AAL Abandon Cart Sweetener - DPP and Full Retail - Consumer - Online only."

vzw_customer_support
Customer Service Rep

Hello RyDel28, thank you for reaching out to us. We're so sorry you're having issues with your promotion. We would love to help as much as we can. We will be sending you a private message to further assist. 

~Ivone

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Kcalero87
Enthusiast - Level 1

I am having the same issue. 

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vzw_customer_support
Customer Service Rep

Hello, Kcalero87, thanks for reaching out in reference to yoru gift card!  We can help take a closer look to see what's going on with your balance. So we can best assist, we will be reaching out via Private Message.

-Lauren

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MCP2013
Enthusiast - Level 2

Iโ€™m having the same exact issue. The $200 gift card I received says there is $0 on it and itโ€™s inactive.

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vzw_customer_support
Customer Service Rep
@MCP2013  wrote: Iโ€™m having the same exact issue. The $2 00 gift card I received says there is $0 on it and itโ€™s inactive

MCO2013, definitely want you to be able to use the card on either billing or something else. So to help with checking it out, first when you check the balance on this page: https://www.verizon.com/sales/nextgen/giftcardbalance.html

 

It's confirming a $0.00 balance? If so, did you try using the card at all before checking the balance? Either on your account or to purchase something? 

-John

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MCP2013
Enthusiast - Level 2

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When I go to the link, this is all it says. I just received the card and havenโ€™t used it at all, it just keeps saying invalid or inactive.

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vzw_customer_support
Customer Service Rep

We definitely want to look into this concern. Was there a number to activate the card? ~Peter

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MCP2013
Enthusiast - Level 2

No there wasnโ€™t, I only received my new phones, receipts for the phones and a gift card loose in the box. But when I tried using the gift card it is saying invalid.

vzw_customer_support
Customer Service Rep

Thank you for the information. There should be a phone number on the back of the card you can call for information and balance issues. You can also find more information about our gift cards here. We can also help check. Please be on the lookout for a Private Message so we can help you.

~Jesse

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Emilys1
Enthusiast - Level 2

I am having the same issue and also signed up for the same promotion with adding a line. 

vzw_customer_support
Customer Service Rep

Hello Emilys1, we're sorry to learn you're having issues with our promotion. What device did you purchase, when did you purchase it? Did you get a gift card with a zero balance? Was it a Verizon gift card? 

~Ivone

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Emilys1
Enthusiast - Level 2

I added a new line and purchased a galaxy A23 5w and a black verizon gift card was also mailed to me. Purchased on June 5th and it was delivered June 7th . The card Was also shown on my receipt as being shipped with phone. The card states inactive and no balance is on the card. 

vzw_customer_support
Customer Service Rep

We're sorry to read about the issue with the gift card. We're here to help. We will be sending a private message. ~Peter

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Emilys1
Enthusiast - Level 2

This is very frustrating.  I called customer service and sat on the phone for over an hour. She stated she filled out a form and I woukd receive an email with my new gift card information.  That was Friday and I have not received an email yet. I signed up for this promotion due to the $200 dollar gift card because it would help off set the new first bill since it is over $300 for the first month. Also based on the community forum this seems to be an issue with alot of people. Why can we not get cards that work yet? Why has a solution not been made to go in place when this problem that has been around for months now arises? This is FALSE advertising  at this point. To advertise a product and then not follow through and it is lying to the customer to get new business and a new service line. I'm very very annoyed and upset. 

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Emilys1
Enthusiast - Level 2

This is very frustrating.  I called customer service and sat on the phone for over an hour. She stated she filled out a form and I would receive an email with my new gift card information.  That was Friday and I have not received an email yet. I signed up for this promotion due to the $200 dollar gift card because it would help off set the new first bill since it is over $300 for the first month. Also based on the community forum this seems to be an issue with alot of people. Why can we not get cards that work yet? Why has a solution not been made to go in place when this problem that has been around for months . This is FALSE advertising  at this point. To advertise a product and then not follow through and it is lying to the customer to get new business and a new service line. I'm very very annoyed and upset. 

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AJ5512
Enthusiast - Level 2

Iโ€™m having the same issues. Can you please help me as well? The people you hired donโ€™t understand what is going on at all

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vzw_customer_support
Customer Service Rep

AJ5512, we want to make sure that your promotional gift card works as expected. To best assist, we'll be sending a Private Message. 

~Izzy

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Loyalcustomer32

I have the same exact problem with my gift card from the โ€œabandon cart sweetenerโ€. May I have a private message also. 

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vzw_customer_support
Customer Service Rep

 

GHello loyalcustomer 32. We would love to help. What device did youpurchasee? What gift card was this for? When did you apply for this promotion?-Joe

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