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Longtime Verizon customer here. Went by a Verizon store yesterday to get a new phone as my old phone was slowing down. Had been in Verizon website at our account several times recently, having noted all the trade-in promos "supposedly" going on. First thing I mentioned to the sales rep - Jonathan - was trade-in possibilities. I was quickly informed there aren't any such deals presently. Ok. Along the way, he asked if I was 55-plus, to which I responded "yes". He then informed me that - while advising the new account billing rates - that I/we might be eligible for their 55+ seniors discount. At the end, he advised that I need to call their Customer Service number *611 to get set up for AutoPay discount and also check into the 55+ discount. Wasn't a fan of the digital assistant at *611, so I went back into their website, to see if I could apply for both there. Good news on the AutoPay application - I COULD and did do that online, simply. As for the 55+ discount, well, funny thing... there are eligibility option(s) that you'd choose. The 2nd one, your applicable location. Amusingly, there's ONLY ONE option: FLORIDA. As Jonathan knew full well, I/we live in TEXAS. The 4th option: 'Are you new to Verizon?' Amusingly, there's ONLY ONE option there as well: YES. So, while knowing full well it was NOT an option for us, he played that card anyway. Just FYI, to those in FLORIDA, and to those NOT in FLORIDA.

