Redemption code too long for TV. Customer service has no clue how to fix.

[Nefiterri]

I am supposed to be getting a free amazon fire tv since I signed up for unlimited plans. Front page of my account on the Verizon .  verizon chat agents are clueless or have lied to me. I am going to file an fcc complaint for false advertising unless verizon responds to me with some truth and clarity.  The code is to long and no one has a clue on how to fix this I would have never got a new phone and unlimited service if it wasn’t for this offer I want my TV

[vzw_customer_support]

Nefiterri, we're sorry about the issues with that code being too long. We don't want you to keep having issues trying to get your Amazon Fire TV, and we're going to make sure this is resolved. Please be on the lookout for a Private Message shortly.

~Jesse