S23 Ultra - Samsung TV Promo

[AKFilly7]

I am unable to access the Free TV offer with my purchase of the Samsung S23 Ultra.

I see there is the requirement to wait 65 days following purchase and to have the unlimited plan. I purchased my s23 ultra on June 17th and I have the unlimited plan.

I have searched on the my Verizon app without luck.  I do see that someone else has this question as well on the community forums with the response being that the question is being escalated.

Thanks.

[vzw_customer_support]

We're sorry to read about the issues with this promotion. I am here to help. We will be sending a private note. ~Peter

[Jerry424]

I also have the same problem 

[vzw_customer_support]

I’m saddened you’ve been having trouble. We’ve sent a Private Note so that we can assist further.

-John

[kckorienek]

I'm also having the same issue, any assistance from Verizon on getting this resolved would be very much appreciated.

[Srhtaz67]

I was on the text customer service for a while. They said I should be getting a new link emailed in 7-10 days. We will see. Keep us posted if you get it resolved. I'm not stopping until it's right. 

[kckorienek]

I checked again tonight, and the link was working for me, I was able to order the TV, there are 4 options: 32" frame, 43" crystal UHD, a freestyle projector, and if you spend $100 a 55" curved UHD. Very simple, it takes you to the Samsung site and it applied the credit automatically for me.

[rosedale1031]

i never received an email with the link...Have spent 2+ hours on phone with Verizon and still no resolution. What was the link that you got???

[vzw_customer_support]

We definitely want to make sure that you take advantage of all available promos for you, and we are here to help. We contacted you on Private Note to assist you.. ~Geo

[JMP1972]

How do I get to the private message?

[JMP1972]

I don't see a message

[vzw_customer_support]

We are here and ready to assist should you still need help. If you would prefer there are other support channels that we have as well based on what best fits your needs.  We look forward to assisting you. https://www.verizon.com/support/contact-us/#mobile

-Deb

[vzw_customer_support]

Hello there! Don't worry, I can send you a private note, and we can go from there. 

~Ivone

[ncartist925]

I have sent you back a private message. Thanks for the help. 

[xy23]

I didn't see the private message, not sure where to find it. However, the issue solved itself and I now have access to the promo, Thanks!

[JMP1972]

They said the same to me.  Like whatever to sit and wait that long. Did you ever get yours?

[Srhtaz67]

My issue was resolved. I tried the link on my laptop instead of my phone and it all worked fine. Had the TV in less than a week. 

[vzw_customer_support]

We will be glad to help you take advantage of any promotions available for you. We sent a Private Note to assist you.   ~Geo

[AKFilly7]

I'm the original poster. I spent quite a bit of time waiting while the chat  assistant was looking into it and then chat cut out. 

I'm pleased to see that others in this thread have responded that they did end up receiving a link and were able to obtain the TV. I will try again with chat.

[xy23]

How was this issue resolved? I received my email last week and then when signing on to My Verizon, all I see “Make more from your plan” and the tile says “Get a Samsung TV on us. reedemable on September 4”. I tried today and that tile takes me to the FAQ page. I can’t find any sections named “For you, on us” or a claim this offer option.

Any help is appreciated!

[vzw_customer_support]

xy23, we want to make sure you're able to get your TV. We're going to send you a Private Note so we can help get this taken care of. 

~Jesse