Samsung 75"tv offer

Krayd
Newbie
  • Upgraded phone on Dec. 5 with the free 75" tv offer and have yet to recieve an email to claim the offer and no tile on the account page to claim it either. 
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5 Replies
vzw_customer_support
Customer Service Rep

Hello, we want to make sure you receive all the correct offers. We've sent a Private Note. Please meet us there to investigate further. 

~Gina

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Krayd
Newbie

I posted this on 2/22/2025  and a customer support agent contacted me and said they submitted a ticket and to expect an email to claim the tv offer. It is now 3/7/2025 and I have not recieved any emails or updates about the issue. 

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vzw_customer_support
Customer Service Rep

We'd be more than happy to see if there's any update on the ticket. Please be on the look out for a private message so we can continue to assist.

-Katie

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Krayd
Newbie

It is now May 4 and I have not heard anything back about the tv offer.  I was told to wait one billings cycle since last contact.  Even gave it an extra month and still nothing. 

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vzw_customer_support
Customer Service Rep

Hi, we want to help and make sure you receive all the correct offers. Please meet us in the Private Note we sent to further assist you. 

~Gina

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