Samsung TV Offer

[Selodwick]

I upgraded my phone and plan to get the Verizon's Samsung tv deal for a free that was a 50' or 75" Samsung tv with an eligible upgrade. Completed the upgrade with an eligible phone and qualified plan. This was on December 1   for the activation etc.. 30 days later no email or tile on the app. I tried looking in different places and logging in directly from the website  Still nothing this is not ok

[rjenk001]

I ordered mine on 12/10 and everyone I've chatted with told me they'd get everything fixed but after 5 people. They don't know anything about this!

[vzw_customer_support]

rjenk001 - I am sorry to hear that you have had issues with getting this resolved, I will be sending you a Private Message.-Dee

[Octoberrr]

Under "Make the most of your plans" says I can redeem my samsung tv offer January 9. That is today and I'm still seeing no option to redeem. 

[vzw_customer_support]

Thank you for this information. Could you please check your inbox and spam folder for the redepmtion email?

~Geo

[Octoberrr]

Hi there's nothing in the spam or inbox. 

[vzw_customer_support]

Thank you so much for checking. Let's take a closer look. I have sent you a Private Message for further assistance. 

-Natasha

[KingGus]

I got my new 5g plan and phone in December and still have not seen anything about the tv

[ExiledEnigma]

Contact the FCC. Verizon is required to respond to them and you get someone higher up. 

[Riyco12]

I also never got my email. How do I redeemthis offer. I got my phone right after Thanksgiving.

[vzw_customer_support]

Thanks for reaching out. We would be glad to assist with the Samsung TV offer. Send us a PM so we can securely access the accoun to assist. 

-Cynthia

[Riyco12]

Do I just reply here?

[vzw_customer_support]

Good evening, we are happy to look more into your offer with you. I'm sending a PM now.

-Anthony