Unable to redeem GrubHub reward
VV92
Newbie

After signing up for the 5G Home Internet, I received error messages trying to claim my 2 rewards from GrubHub and Verizon. I chatted with a live agent but was unable to resolve the issue, and it looks like several others have had this issue. Trying on different browsers/devices didn't help - has anyone had their issue resolved? 

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Re: Unable to redeem GrubHub reward
Aaron_32
Enthusiast - Level 1

Verizon is saying i dont qualify for the gift card or the sound bar and i signed up for 5g home internet i switched from com and i have amultiple phone plans all 5g 

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Re: Unable to redeem GrubHub reward
vzw_customer_support
Customer Service Rep

 

Thank you for reaching out to us, my name is Adriana, and I am your customer service expert, ready to help!
It will be my pleasure to assist you today, please feel free to send us a PM if you have any questions or concerns you need assistance with.

 

 

>Adriana

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Re: Unable to redeem GrubHub reward
vzw_customer_support
Customer Service Rep

We understand how important it is for your promotion to run smoothly. We definitely want to take a look into the GrubHub offers with you. What is the specific error that you're getting?

*Ellisandra

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Re: Unable to redeem GrubHub reward
VV92
Newbie

Hi Ellisandra, the status says it's invalid with an error of "We couldn't find your mobile number associated with this rebate." However, my Verizon gift card submission using the same mobile number was successfully processed today. Can you please help?

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Re: Unable to redeem GrubHub reward
vzw_customer_support
Customer Service Rep

Thanks for those details. We will need to take a closer look, I have sent you a Private Message to continue.

-Rosie

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Re: Unable to redeem GrubHub reward
vzw_customer_support
Customer Service Rep

I apologize, we are having an issue with our Lithium private messages. Are you able to contact us on Facebook, Twitter, or Instagram? 

-Rosie

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