I have been trying to get information on how to activate the YouTube TV + Sunday ticket deal that I was eligible for when I moved from T-Mobile 4 WEEKS AGO, and I've been getting the run around from support. I've been told 30 days, 3-5 days, 24-48 hours and the last time I called, the agent assured me I would have the information by the "end of the day" and here we are a week later with nothing. Since support keeps hanging up on me, I did the chat where I was told they were escalating it and it would be 2-5 days to be resolved.
Customer service is absolute garbage - they tell me that they are escalating it, but how do I escalate this? What a bait & switch s c am - the season will be over and I'll still be trying to spend hours with their customer support to resolve this.
I need information on how to escalate this immediately to get it resolved.
We definitely want to make sure that you're able to redeem the promotions you were qualified for when you switched to Verizon, amadden805. We'd be glad to take a closer look at your account right away and find out what's going on with your NFL Sunday Ticket offer. To better assist, we'll be sending a Private Note.
~Izzy
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