There is no tab to redeem my free samsung tv.
Can anyone help me?
I am having the same issue. I have used every possible combination of words in the search bar and I cannot locate anything that refers to the free Samsung TV. I can't even find the "for you, on us" tile. I've tried using the chat assistant feature and it was useless.
I'll probably just call *611 and see if a real person can help me.
Good luck to you!
Hello, littlemzsunshine, I'm sorry to hear you're running into an issue with redeeming the Samsung TV offer. So we can best assist, we will be reaching out via Private Note.
-Lauren
I tried several times and they keep transferring me to dios
I called last week and was told I would probably see it in the next couple of days. It still has not shown up.
Hi LOGHOME3, I see that we advised you to wait but the offer still hasn't appeared? We will send you a Private Note to gather more information. We want to make sure we do all we can to help with the Samsung TV Offer.
It seems to me that this is a marketing segment, why according to the answers here, there are surely many others who experience it just like us. If anyone has a solution I would really appreciate it!
Thanks for reaching out. Our pleasure to assist with the Samsung TV redemption. Let's take this to private message to review your account specific information to maintain your privacy. I am sending you a private note to respond to continue.
-Deb
I have had the same issue. I use the live chat feature the first time they told me they put in a support ticket and it should be fixed in 2 days but it wasn't. I called back and after being transferred a couple times I was told that I had to wait 45 days. Then the next day I get an email saying hurry up and redeem offer I only have 20 days left. Has anybody gotten their TV?
esmith1k, we're sorry to hear that you're having problems with your TV. We'd be happy to take a look and make sure you get it. We'll send you a Private Note shortly.
~Jesse
Same issue. I have had a pending case # for 2 weeks. They say give it another few days three different times. Still no code to redeem Samsung tv that customer service agrees I am entitled to.
WESTWOOD99, we'd be happy to take a look at that ticket and provide you with an update. We're going to send you a Private Note so we can gather more information.
~Jesse
Ordered a new phone in June. Here is what the offer said:
"Get a Samsung TV, on us:
As part of your order, you qualify for a Samsung TV on us. Weโll send you an email with instructions on how to redeem your offer, 65 days after your service is activated. In the meantime, you can visit our FAQs page for more info.***"
"***Up to $1,919.99 device payment or full retail purchase with new or upgraded smartphone line on postpaid Unlimited Plus plan or with upgrade on a postpaid mobile unlimited plan with 5G Ultra Wideband required. Less up to $440 (upgrade only) trade-in/promo credit or up to $800 (new line) trade-in/promo credit applied over 36 mos.; promo credit ends if eligibility requirements are no longer met; 0% APR. Trade-in conditions apply. Samsung TV: Free Samsung 43" Crystal UHD TV requires phone purchase w/new or upgraded smartphone line on eligible plan between 6.15.23 and 6.28.23. Must activate and maintain eligible services for 65 days and redeem offer within 30 days thereafter, or by no later than 10.1.23, whichever is first. Code to be sent to eligible customers after 65 days of activation and redeemed on samsung.com. Verizon reserves the right to charge back the amount of the discount if eligible service is canceled w/in 180 days. One offer per eligible Verizon account.
We reserve the right to limit quantities. You cannot change your shipping address after you submit the order. Keep in mind that your signature is required at the time of delivery."
So I waited for the email, and the email never came, and yes, I checked my spam folder. Part of the reason why I purchased this phone was to get that TV, so why didn't I receive an email? Looks like I'm not the only one.
Thank you for taking the time to reach out to share your experience with the Samsung TV offer from this past June. We are eager to make sure you do receive all eligible promotional offers. Please reply to the private message that will follow to further investigate the offer redemption.
-Deb
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