where is my rebate

[loashley]

Hi,

I recently took advantage of the well pay off your phone when you switch to verizon promotion. I ordered my new phone through the chat submitted my old carriers bill and was approved for the rebate. It shows up on my receipt for the approved amount. I received a push notification that my rebate is ready to be redeemed, but I can’t find where I redeem that rebate anywhere. I checked my account notifications and it says I have none. Any help here would be greatly appreciated. 

[vzw_customer_support]

We want to make sure you don't miss out on this great deal. When did you make your purchase?

~Freddy

[loashley]

I purchased my new phone/service on 12/28 through the chat online so i could receive the link to upload my previous bill (which I did and it was approved), I see the rebate on my receipt but can't find where to redeem it.

[vzw_customer_support]

Thank you for the clarification. You can redeem this by following these steps: Access rebate forms through the Account Activity & Notifications tab or Account> Orders > Rebates.

If you have any issues, let us know.

~Freddy

[loashley]

There is no form there, I've checked multiple times.

[vzw_customer_support]

Hello, loashley. Help is here as we can check the account for the rebate in question. I have sent you a Private Message for further assistance. 

-Natasha

[bw1189]

Did you get this resolved?  I'm having the same issue and no one can seem to help me. 

[vzw_customer_support]

We want to ensure you receive your rebate, bw1189. We are sending you a Private Message for additional assistance.  

-Danielle

[Gibson1553]

@vzw_customer_support  I had this same issue.  There was never a place to upload a bill for the payoff.  I need to know where I can upload my bill and get promos that were advertised 

Leslee Gibson

[vzw_customer_support]

Hey, Gibson1553! We definitely want to help ensure you receive any rebate you qualify for. I'll be sending you a Private Note. 

-Christopher

[bw1189]

Did you ever get this figured out?  I'm having the same issue now

[ekennemore]

I am also having the same issue.  How do we get our rebates to pay off our old phones with our previous carrier when we switched to Verizon?

[vzw_customer_support]

We want to ensure that all the proper steps have been taken to get your rebate to pay off your old provider. We will be sending you a Private message. 

~Balter

[lauraprz]

I am having the same issue. I called Verizon  in early February and a rep told me he saw I uploaded the bill at the Verizon store and that it takes 60 days for it to generate. It's been  60 days and I don't see anything on my Account or notifications

[vzw_customer_support]

Hello lauraprz. We always want to ensure our customers are receiving any promotions they may qualify for. We will send you a private message so we can confirm the timeline for your submission. 

-Toni

[XBSlayer24]

I also cannot activate my rebate as it is not there

[vzw_customer_support]

Hello XBSlayer24, I can definitely help you redeem your rebate. I will be sending you a PM to better assist you.

-Luis

[Kylemiller0421]

Hi im having the same issue cannot access my rebate anywhere to find the promo code i have made the qualifying purchase already.

[vzw_customer_support]

Hello Kylemiller0421, we want to help review your rebate offer promotion. So, we can better assist, we will be reaching out via Private Message.

-Sarge

[Pnda420]

I've been in a loop with customer service trying to resolve the same issue. They just keep transferring me to someone else. This has to be some sort of breach of contract.

[vzw_customer_support]

We understand how important it is to be able to get your rebate. We are here to help in any way we can. A private note has been sent so that we can discuss in more detail. 

-Bryan